Frozen iPad Mini 2

AlecEiffel

Hi all.

Purchased an iPad Mini 2 from John Lewis about 8 months ago. It periodically crashes (happened about 6 times), usually rebooting to the apple logo then turning off again, once just crashing to the home screen whenever any app was opened. Only solution has been to put into recovery mode and reinstall iOS.

Have decided enough is enough as iOS 9 hasn't resolved the issue so will return it for warranty assistance.

It's currently in the try to restart, Apple logo appears, and it turns off state. Obviously if I take it to JL like this it is in the knackered state and they can't argue. But it has all my accounts etc on it still. If I wipe it and reinstall iOS they could argue that it works fine. Which to do? I could hope that as it's unresponsive in order to get it working the repairer will need to wipe it anyway. i could just change all my logins so if it is recoverable it needs new passwords entering.

Also, on an 8 month old decide will JL replace it there and then, and it to Apple, or send it elsewhere??

I know I can take it to Apple but the nearest store is over an hour away. Plus I have the same issue that all my accounts are on there and to clear them I need to wipe it which then makes it work for a whike.

securityguy

"It periodically crashes (happened about 6 times), usually rebooting to the apple logo then turning off again, once just crashing to the home screen whenever any app was opened. Only solution has been to put into recovery mode and reinstall iOS."

So why didn't you return it to the shop the first time that happened? It's fairly obviously got a substantial hardware fault.

AlecEiffel

One crash doesn't make a major hardware fault. I was hoping that the updated os would fix the issue, it hasn't. It's clear that it's a persistent issue so I'm taking it in. The first time it happened was when it was two months old so would have no different outcome to taking it in now.

JJ_Egan

Fact is at two months old SOGA put the onus on the vendor now its on you to prove the fault .

AlecEiffel

Ok, lesson learned, but even at two months I would have had the exact same issue as I'm asking about re: I can hand it over with data on it, or restore it as new and make it appear as if all is well (and then have the store be unable to help). That is the problem regardless of if it was a day old or a year old. SOGA or accountability isn't what I'm asking about, I'm asking about people's opinion on how to handle the data and return issue and peoples experience of returning an iPad to JL.