Eon!

padadan

Hello all,

I'm looking for a bit of advice on how to deal with EON energy. We have been trying to switch energy providors for a while now as eons bills kept going up and up despite people moving out our home and only 2 of us live there now. Somehow, the bills were the most expensive they have ever been when its just me and my partner living there, we both work full time so dont use electric betwene 9-5. Anyway, we requested to switch to sanisburys on a fixed rate of £70 something a month for gas and electric. We had 3 letters all saying "no, eon wont let you switch until our debt is cleared" So i rang eon saying its a vicious cycle, we cant afford to pay you this much per month unless you let us leave and pay sainsburys the 70 something a month and then we would have money to pay eon what we supposedly owe them for there mental mental prices. Eon said no! you arent going anywhere, we will put you on a fixed rate of £140 a month...... at the end of my teather i agreed to just do that for now untill i can raise 1k to pay them off and go to Sainsburys. Today we got a letter saying that we owe sainsburys £105 and eon switched us to sainsburys gas even tho we had 3 letters saying "no, u cant switch" i then checked the direct debit and eon have bumped up the direct debit to 145! a month. so now eon wont talk to us, they keep saying we will get someone to call you. My argument is they never told us we were being switched to sainsburys gas. they said id pay £140 a month for electic and gas and to pay of a bit of the debt each month. I called sainsburys and they said yes we have been switched since july for gas even tho they sent us letters saying NO we cant switch. so eon said we are paying 145 for electric only a month? plus sainsburys of 35 a month for gas. All we want to do is go to sainburys for both gas and electric at the £70 something a month and pay eon a bit each month to clear the debt with them but were stuck between a rock and a hard place. eon wont speak to us. they are conning, horrible, company who know they have us in a vicious financial circle and wont let us leave, if they let us leave we can pay them back! but at present we simply cant afford just under £200 a month for electric and gas! please help us!

padadan

please excuse the grammar and spelling. I was typing so quickly and im really angry with them.

Bark01

There is an edit button, if you want better responses go back and edit it. I'd start with paragraphs.

It sounds like you have built up a debt with E.on. E.On are well within their rights to refuse a switch when you owe them money.

Debt is assigned to which ever fuel it has been built up on. It sounds like the debt is on your electricity account rather than your gas account, so E.on have held back your electricity account and allowed you gas account to migrate to Salisburys.

There is nothing wrong with the above scenario.

E.On should allow you to switch your electricity tariff with Eon’s portfolio they just won’t allow you to leave for another supplier until you have paid off you debt.

Ask to switch to E.On’s cheapest tariff and continue to Pay by DD. Make sure you are not on E.Ons Energy Plan – this is there standard tariff and won’t be the cheapest they offer. The cheapest they have is a 1 year fix which is about £10 more expensive per year than Sainsbury’s at typical consumption and it only has a £5 cancellation fee should you want to leave in less than a year.

One last thing, are you submitting regular readings? If you are not then E.On will be estimating your usage based on previous consumption. If your consumption has dropped E.On won’t know unless you provide meter readings.

If you really want to leave you need to pay the debt off, how you do this up to you but there plenty of MSE guides to securing cheap loans/credit cards.

jackieblack

I don't understand how EON are the 'thieving swines' when you've used been using fuel without paying for it :huh:


Unfortunately, the bigger the hole you dig yourself into, the more difficult it is to get out of it.

E.ON_Company_Representative:_Helena

Hi padadan and welcome to the forum.

I'm sorry to read that you're so unhappy with us, I hope I can give a bit of information.

I think the first thing to do is to have a look at the energy you have used with us in kWh and get a better idea of the specific usage.

Have you been providing your meter readings to us? Have these been used to bill? Or is the account estimated?

It will also be of interest to know how much you've been paying in the past and how the balance has now built up to over £1000. This will have shown on the bills, so we need to establish why you weren't paying more when your current payments weren't covering the usage.

Monthly amounts is very hard to give proper advice on, it's also not the best way to do comparisons, it's always best to work with the actual kWh used, you can ask us or you can get it off your online account under MIdata.

In the case of changing supplier, it's normal for a supplier to object to a switch if there is a large balance on the account, however this will also depend if the account is OneBill or the gas and electricity is separate, it may be they're separate and the gas didn't have a balance and that's the reason this has gone through.

We can't however, send a supplier over to another company, this will be as a result of an initiated switch.

I really think the best way forward is to check you're on the best prices for you, talk to us about your usage, we have to speak to you and raise a complaint if you're not happy and then set up some sort of payment arrangement.

There is a complaints procedure we have to follow, details of this on the website (I'm sorry I can't post links) so have a look at this.

I do hope this helps a little.

Helena

padadan

We give metre readings yes, we use way less then what we used when there were 3 people living at the property. I understand we have 1k of debt but theres not a chance we can settle this debt whilst still being on eons tariff. If Eon let us go to sainsburys it would be so much easier to clear this debt as we can get it half price else where and we would have disposable money to give to eon to clear that debt.

When we asked to switch providers so we could afford to pay them back they said no, we recieved letters saying no yet we now have another bill from sainsburys who said eon switched us in july.
We were told we were paying £140 a month for gas,electric and to pay of the debt.

We have tried ringing many times but keep getting told we will be called back. it is not on how eon keep people trapped, surely its in everyones best interest that u get rid of us in order to get your money instead of keeping us and the debt just goes up and up! we do not have a financial beanstalk growing from my anus im afraid.

padadan

we supply metre readings and then now and again a eon chap pops round to take the readings himself.

padadan

its over priced! i dont mind paying for what i used but in order to do so they must let me go elsewhere for a cheaper tariff so i can pay the debt! they are keeping me in this vicious financial cycle, they don't care because they will get money bit by bit, they care not for customers financial situations. If they let me go to sainsburys it will not be a problem to pay them back monthly.

padadan

i just ran a quote online thanks to the advice from "bark01" (thank you) and i am more than happy to pay £46 a month for electric and then pay 40 a month to pay of the debt. Do you think they will go for that or stick to the stubborn guns and demand vast amounts which i simply do not have,make,can acquire.

Shrimply

Chances are the costs differences between E.Ons cheapest tariff and the Sainsbury's one are not that huge. For me E.On would only be 20% more expensive.

Until you post some actual usage figures and tariff figures no one is going to be able to advise you further.

pelirocco

Just because Sainsburys have fixed your dd to £70 a month doesn't mean that will cover the amount of fuel you will be using , you need to compare the tariffs