Hsbc

aurorablues

...Are refusing to correspond with me because my signature and address differs from when i had my loans out.

They will correspond with me once i go into a branch and prove i am who i am with either a passport, drivers license AND a utility bill.

They will not look into my compliant until i have done this.

I do not have a passport, i do not have a drivers license.

What should i do?

dunstonh

What should i do?

You should do what they ask. They are quite correct to be acting this way.

As you dont have a driving licence or passport then bring in multiple utility bills, council tax bill etc.

brum1968

I had the same problem with hsbc, they wanted id before they would pay out my claim. I had no passport or driving licence as im epileptic. I took in my birth certificate and my bus pass wiih
photo on it, even then they werent keen so i took a prescriiption and a copy if a lette from Dwp. Why hsbc differs from most banks astounds me.

aurorablues

dunstonh wrote: »

You should do what they ask. They are quite correct to be acting this way.

As you dont have a driving licence or passport then bring in multiple utility bills, council tax bill etc.

And if they refuse multiple bills and other information?

aurorablues

brum1968 wrote: »

I had the same problem with hsbc, they wanted id before they would pay out my claim. I had no passport or driving licence as im epileptic. I took in my birth certificate and my bus pass wiih
photo on it, even then they werent keen so i took a prescriiption and a copy if a lette from Dwp. Why hsbc differs from most banks astounds me.

They haven't even investigated my complaint yet.

dunstonh

aurorablues wrote: »

And if they refuse multiple bills and other information?

Cross that bridge if you come to it.

Westie983

They will accept alternative ID documents if you dont have a passport or driving licence.
Found on the HSBC website.

List of acceptable identification
Current Passport
Current National Identity Card
Travel documents (issued in the UK by the Home Office)
Current full UK Photocard Driving Licence (provisional licences are acceptable for under 18s only)
Current full UK Driving Licence (old style paper version)
Disabled parking document
HM Revenue & Customs tax notification
Recent Benefits Agency letter (Department for Works & Pensions, Jobcentre Plus, Benefits Agency, Veterans Agency) confirming your right to benefits
UK Birth Certificate (under 18s only)
National Health/Medical Card (under 18s only)
National Union of Students (NUS) Card (student accounts only)
List of acceptable address verification
Council tax bill (valid for current year)
Utility bill (dated within last four months)
Telephone bill (dated within the last four months) – mobile phone bills are not acceptable
Sky or cable TV bills (dated within the last four months)
Credit card bill (dated within the last four month). Certain conditions may apply for overseas financial providers
Bank, Building Society, Credit Union statement – showing current activity (dated within the last four months). Certain conditions may apply for overseas financial providers
Mortgage statement from a recognised lender (dated within the last 12 months)
Disabled parking document (blue or orange)
HM Revenue & Customs tax notification
Tenancy agreement (must be from a local council or reputable lending agency)
Recent Benefits Agency letter (Department for Works & Pensions, Jobcentre Plus, Benefits agency, Veterans Agency) confirming your rights to benefits (dated within the last four months)
National Health/Medical Card (under 18s only)
Conditional or unconditional proof of acceptance onto qualifying course – letter or slip issued by UCAS (Student accounts only)
Local Education Authority (LEA) notice of financial support (Student Bank Accounts only)

Insider101

Just do it, it is a security measure for your own benefit to prevent fraudulent impersonation. It will be quicker than arguing over it. Use some of the ID listed above.

aurorablues

Hiya,

Sorry to trouble you again.

On the letter it states Verbatim: "........., taking this letter and suitable identification (for example a passprt or full driving licence, along with a utiilty bill reflecting yur new address)".

As you know i do not have a passport or driving license, so i took some documents along with the letter from the list Westie983 posted.

Which was: A DLA entitlement letter, Council Tax letter/Bill, Utility Bill and my disabled bus pass which has my photo and name on.

I also re did my signature.

The lady had to go and talk to her manager. After a considerable amount of time she looked like she was then photocopying them.
When she finally came over, she said it's unlikely that they will accept them because "It was not what they were asking for on the letter", but she copied them and put them on the system anyway.

Could anyone tell me what the next step would be if PPI complaints refuse to accept the documents i gave them as i would like to prepare myself for that possible eventuality.

Thank you

aurorablues

aurorablues wrote: »

Hiya,

Sorry to trouble you again.

On the letter it states Verbatim: "........., taking this letter and suitable identification (for example a passprt or full driving licence, along with a utiilty bill reflecting yur new address)".

As you know i do not have a passport or driving license, so i took some documents along with the letter from the list Westie983 posted.

Which was: A DLA entitlement letter, Council Tax letter/Bill, Utility Bill and my disabled bus pass which has my photo and name on.

I also re did my signature.

The lady had to go and talk to her manager. After a considerable amount of time she looked like she was then photocopying them.
When she finally came over, she said it's unlikely that they will accept them because "It was not what they were asking for on the letter", but she copied them and put them on the system anyway.

Could anyone tell me what the next step would be if PPI complaints refuse to accept the documents i gave them as i would like to prepare myself for that possible eventuality.

Thank you

Anyone?

Thank you

brum1968

I took in a letter from my bank which was stamped and signed off by them as a true and certified copy and also too my dwp letter plus my bus pass and my birth certificate ., I kjow how difficult it is with Hsbc, my claim was only £100 and i had a hell of a job getting it paid, just because i wasnt a current member of the bank, and the last signature they had from me was 15 years ago, so how could it be the same., as i had a stroke.