Lenovo Laptop- John Lewis

Lcassell94

What are my consumer rights regarding returning my laptop to John Lewis?
I purchased my laptop in June last year and it has been working on and off up until now where programs and applications simply do not open or work. It's high a specification and it is all very sudden so there must be something wrong. At the time of purchase it came with a two year guarantee so I do have just under a year left. Am I within my rights to exchange my laptop for a another one, even if that means paying more for a higher spec, rather than getting it fixed as I don't really want to have the same problems again in the future, If my only option is to get it fixed then I suppose that it's better than nothing.
Trivial I know, but thanks in advance for any suggestions.

Fightsback

It may well be a software issue rather than anything wrong with the laptop.

Exact model please as just lenovo isn't very helpful, also what version of windows is it ? 10 or 8.1.

I_have_spoken

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

grumbler

Lcassell94 wrote: »

What are my consumer rights regarding returning my laptop to John Lewis?

No rights to return. If it's faulty, they have to repair it or replace or refund the money you paid - at their discretion.

I purchased my laptop in June last year and it has been working on and off up until now where programs and applications simply do not open or work.

Looks like software problem.

It's high a specification and it is all very sudden so there must be something wrong. At the time of purchase it came with a two year guarantee so I do have just under a year left.

Is JL's warranty not 3 years?

Am I within my rights to exchange my laptop for a another one

No, but you can ask them. IMO, they are unlikely to agree.

shaun_from_Africa

A few words missing.

grumbler wrote: »

No rights to return. If it's faulty, they have to repair it or replace or refund some or all of the money you paid - at their discretion.

Even though JL generally have good customer service, if they didn't repair or replace, I would be surprised if the gave a 100% refund for a laptop that's about 16 months old.

eddddy

FWIW - I bought a Lenovo laptop from John Lewis. It stopped working after 18 months.

They tried to get it repaired but couldn't, so let me pick a brand new laptop from their range instead. (The new one had to be equivalent spec, but it was cheaper - because prices had fallen over 18 months. I didn't ask about paying extra for a better spec.)

To be fair, they messed me about for 6 or 7 weeks, so there may have been an element of a goodwill gesture in letting me pick a new one.

But as others have said, OP's problem sounds like software.

macman

Just do a Factory Restore (after backing up your data of course). Then, if it's running W8, update free of charge to W10.
And no, they won't replace it with a new one just because of a software error-you cannot seriously expect that to happen?