Virgin Media

duracellfrankie

Hi everyone, first post on the forum.

Basically I had a 1 year contract with Virgin Media at a property I was renting. I moved out of the property to live with my girlfriend so called Virgin to move the service only to discover that Virgin is not available there. As a result I moved to SKY and Virgin sent me a demand for £306.71 which was payment up to the end of the contract.

As far as I am concerned I was very happy with Virgin and wanted to stay with them, however they cannot offer me a service. Why should I pay for a service that Virgin cannot provide ?

Has anyone dealt with this before and know of a good letter template that I can use to conclude this matter ?

In addition ...they have sent me a default notice which states "PAYMENT OF THE FULL BALANCE OF £306.71 WITHIN 14 DAYS OF THE DATE OF THIS DEFAULT NOTICE" .....................theres no date on the letter :T #priceless

TadleyBaggie

You have no leg to stand on. It's not VMs fault you moved to an address that they were unable to provide a service. You signed a contract with a minimum term, and unless you get goodwill you will have have to swallow it.

duracellfrankie

The default notice has no date on it making it worthless

Futuristic

duracellfrankie wrote: »

The default notice has no date on it making it worthless

Regardless, you rightfully owe them money and they will continue to chase you until its paid.

CHR15

duracellfrankie wrote: »

The default notice has no date on it making it worthless

Throw it in the bin then and forget about it.

Please keep us updated though. :T

macman

Do a forum search and you will see that this question is asked with monotonous regularity. VM does not offer a universal service, and your contract is at the original address and no other Had you moved the service with you, you would have commenced a new minimum term contract.
Therefore you are in breach of contract and the full ETC is due on termination. Failure to pay will trash your credit record for 6 years.
No 'template letter' will change this.

ReadingTim

duracellfrankie wrote: »

Has anyone dealt with this before and know of a good letter template that I can use to conclude this matter ?

Yes, as follows:

"Dear Virgin Media,

Further to your recent letter, please find enclosed cheque for £306.71 as requested.

Yours sincerely,

duracellfrankie"