Revealed: Britain’s worst banks

dunstonh

The research is so flawed. Right from simple things that assuming the most of the UK bank profits come from UK bank charges and low interest through to selective picking of products from the banks and assumptions you would buy the lot from one bank.

UK007BullDog

If anyone took the time out and researched it they would find out that the banks get most of their profits from the investments they have made.

In Barclays case their retail arm (the high street branches) is being propped up by the investment and insurance sections.

Dylanwing

I find it deeply offensive that I could well have to start paying for my banking to cover a bunch of scammers who lived outwith their means

My goodness, what a comment to post on a consumer website! I have been called many things, but never a scammer! I never knew that horses went that high, and you are perfect proof that the Banks 'Divide and Rule' policy is working perfectly! After all, I am sure we all agree that Bank profits are so small that they couldn't possibly afford to apply fair and reasonable charges!

They instead focus on the small proportion of mistakes the fees which wouldnt happen in the first place if you lived within your means

Fantasy Island thinking - You may not have noticed from your Ivory Tower, but it is not only us scammers who get hit with errors, in fact it has happened to me when I was not scamming. When it happens, most Banks take incompetence, delay and bull**t to great heights, and just seem to lack any ability to sort things out quickly and painlessly. And as for getting them to admit to errors.....:eek:

BTW - I do agree that the article was a load of tosh.

Dylanwing is a Scammer!:p

abhigreen

Lloyds tsb is the pits. Please see my complaint to the bank below


Dear Sir/Madam

I am furious at the way I have been literally duped by Lloyds TSB with my credit card account. I have faced recurring problems with Privacy Guard and then again with Payment protection and have lost almost £50 which I have been surreptitiously and incorrectly charged.

Privacy Guard - I took up the Privacy Guard facility based on a cross-sell that it was going to cost me £1 for the first month and that I would get my credit report from Privacy Guard. I was unable to get my credit report in spite of trying thrice. Subsequently I called up before the 1 month period to cancel my account. However, due to appalling processes, the cancellation was not registered in their systems. I was subsequently charged for the next month and had to call up again to cancel the service (not surprisingly, they didn't have any records of my previous call).

Payment Protection - I signed up to this when I visited York branch (Pavement) for some other banking needs. I clearly remember being rushed into this, and more importantly not being told anything about any monthly charge (my wife, who is an Accountant, was with me at the time and for a change, agrees with me on this one). I was not explained at all that this is actually an insurance for which I need to pay a monthly premium.

When I called up Lloyds TSB, it was made as my fault that I did not read the documentation that was sent later. That may be the case, but the advisor in the bank should have explained the main terms and conditions clearly to me, which he didn’t. The documentation is written obviously not to be read; else it would be simple, summarized and intelligibly show the charges with examples. It may be my fault that I did not read the documentation, but I have no doubt in my mind that I was misguided when I was sold the scheme and that the cost implications were not explained at all.

I think on both cases Lloyds TSB has used unscrupulous means to sell new schemes to an unsuspecting and gullible customer like me. I am hugely disappointed and angry at having being cheated by your bank.

I will be moving my credit card account soon to somewhere else and subsequently do the same with all my accounts with Lloyds TSB – current as well as online saver (total £10000).