Recurring Payments

Westie983

My misunderstanding I thought I read that you had been paying it for several years

"And they had been taking payments from it for the past several years without issue."

The card has expired but they apply for the funds as per your membership and the bank pay it via your valid card as this is the trail.

This is so you cant just avoid paying for debts and for products you have bought just by cancelling your card.

If you bought something online and then cancelled the card do you think the payment would not go through because you canceled the card...

This is the process of CPA's.

Fergal1982

Westie983 wrote: »

My misunderstanding I thought I read that you had been paying it for several years

"And they had been taking payments from it for the past several years without issue."

Sorry, yeah. They have been, but I was aware of those payments at the time so didn't think much about it. The comment was more aimed at the fact they'd been using an expired card for several years without issue.

Clearly, judging from the comments above, this is known, expected, and accepted. It wasn't to me.

I, however, disagree with it being accepted. There should be a point beyond the expiry of the details they have been provided, where they are required to get back in touch to get new details before more payments are accepted. If it continues to be acceptable practice, it should be much more visible (like DDs) to consumers, so that they can manage it much better.

I mean, how hard would it be for the bank to display a page with "CPAs" and their last claim date/amount? They do it with DDs, and clearly they must be aware that an incoming transaction is a CPA (otherwise they'd be rejecting it).

Westie983

The bank doesnt know its a CPA just that its not been processed as a DD SO or CPT (cash point transaction) so its a debit card transaction.

There is no distinction between a debit card transaction that has been used in a shop or online to a CPA the bank just gets asked for a amount and they pay it out of your account with the prefix debit card transaction.

This is why its not visible online or under the standing or Direct debits as you are saying.

just to give more a little more understanding, although I agree it would be far easier to have the facility to be able to view CPA's on your account the above explains why its not possible (for now)

dunstonh

I mean, how hard would it be for the bank to display a page with "CPAs" and their last claim date/amount? They do it with DDs, and clearly they must be aware that an incoming transaction is a CPA (otherwise they'd be rejecting it).

A nice to have but currently not possible due to systems. The bank has even less control with CPA than it does with direct debit.

agrinnall

Fergal1982 wrote: »

Sorry, but I completely disagree. A DD is against your bank details, but a CPA is against the card details you specify.

Not really, the card is simply a conduit to your bank account, and even though a card may expire or it's number change, as long as your account remains open with the same number then the CPA will continue until cancelled. That's just the way it works, if you don't like it then the answer is to not set up CPAs in the first place.

jumpity

Thanks for letting us know! I have tonnes set up like this so I will keep an eye out.

grumbler

Fergal1982 wrote: »

When a transaction takes place within the expiry period, but theres a delay in processing it, fair enough. But when the transaction takes place after the expiry, no, I think it should be rejected.

I don't see any difference if both transactions are authorised.

Even so, a 6 month lee-way is perhaps acceptable. But 5 years?

Yes - if subscription was authorised, i.e. CPA was given.