Problem With House After Exchange.

pinkteapot

Vendor needs to complain strongly to Hotpoint but, as you say, may not be motivated as they're selling anyway. I don't know if (legally) Hotpoint will deal with you as their contract was with the vendor?

When I bought my first washing machine I paid the shop to fit it. It leaked because the supply pipe was cross-threaded when fitted and flooded the kitchen and the flat below mine. Shop were very quick to pay up and full of apologies. That's what Hotpoint should be doing and, if not, vendor needs to take them to task.

Tip - plumb in your own washing machines. It's very easy to do and I don't trust the professionals anymore! Also, run the first wash after plumbing in with the machine still pulled out so you can check the back for leaks. Then push it back into place when you're happy.

Tlg1991

pinkteapot wrote: »

Vendor needs to complain strongly to Hotpoint but, as you say, may not be motivated as they're selling anyway. I don't know if (legally) Hotpoint will deal with you as their contract was with the vendor?

When I bought my first washing machine I paid the shop to fit it. It leaked because the supply pipe was cross-threaded when fitted and flooded the kitchen and the flat below mine. Shop were very quick to pay up and full of apologies. That's what Hotpoint should be doing and, if not, vendor needs to take them to task.

Tip - plumb in your own washing machines. It's very easy to do and I don't trust the professionals anymore! Also, run the first wash after plumbing in with the machine still pulled out so you can check the back for leaks. Then push it back into place when you're happy.

Yes the sellers have been ringing and emailing them everyday, the company says there are extremely busy at the minute but have bumped there case into the emergency cases and i think they said it will be done within 10 weeks. but we move in in 4.

Well i will be seeing the solicitor later and find out if we can do anything. by the sounds of things probably not at this point and am hoping that the sellers will carry on pushing hotpoint to get it sorted regardless if they still live there or not.

matttye

If your solicitor didn't advise you about it being your responsibility to sort out after exchange, or didn't account for the sellers fixing the damage in the contract, you may be able to sue your solicitor for the cost of repairs on the basis of negligent advice.

This assumes your solicitor was aware of the damage.

tlc678910

I think perhaps you should tell your sellers that while you sympathise with their misfortune you need the floor repaired to put the house back in the condition that you viewed before you complete (you do not want to chase a company you have no contract/relationship with). Surely for the sellers £400 - £600(?) To replace their flooring is small fry to get the sale to complete?. This really shouldn't be your problem.

The sellers could try telling the company in writing to get the damage assessed within 7 days or they will be repairing it and billing then accordingly. They could ensure they document the damage with photos etc buy equivalent flooring keep receipts etc but I would think whether they are able to get the company to pay would come secondary to selling their house.

Good luck

Tlg1991

So i am updating here and a little more info as from our solicitors we are getting little feedback. We asked them to ask the other side if we can retain £500 which is an approx price we got for a new floor from b&q. we have waited 4 days for a simple yes or no answer.

but i did find out the sellers solicitors knew about the damage and didn't inform our solicitors. when we brought it up with our solicitors they didn't have a clue what we was talking about. surely they can't do this.

No word from the hotpoint, they say they are 10 weeks behind on claims so it will take a while for them to sort out but we are trying to get in writing from them that they accept liability which i believe they already have.

davidmcn

Tlg1991 wrote: »

but i did find out the sellers solicitors knew about the damage and didn't inform our solicitors. when we brought it up with our solicitors they didn't have a clue what we was talking about. surely they can't do this.

Who can't do what?

I thought you knew about the damage before exchange and hadn't informed your solicitors? The other solicitors are only going to share information if they're instructed to.

Tlg1991

We was told by the sellers as a heads up and they informed their solicitors. their solicitors should have informed ours and in turn they should let us know. if the sellers hadn't have let us know we wouldn't have know anything. i thought the point of solicitors is that all information goes through them so everyone knows whats going on.

mrginge

Tlg1991 wrote: »

We was told by the sellers as a heads up and they informed their solicitors.

So you knew.

their solicitors should have informed ours

Why? You already knew.

and in turn they should let us know.

Why didn't you tell your solicitor?

if the sellers hadn't have let us know we wouldn't have know anything.

But they did.

i thought the point of solicitors is that all information goes through them so everyone knows whats going on.

So why didn't you pass the information onto your solicitor?

marksoton

Tlg1991 wrote: »

We was told by the sellers as a heads up and they informed their solicitors. their solicitors should have informed ours and in turn they should let us know. if the sellers hadn't have let us know we wouldn't have know anything. i thought the point of solicitors is that all information goes through them so everyone knows whats going on.

I think the point being made is whilst the vendor informed their solicitor you didn't inform yours.

Your solicitor works to protect you. Failing to disclose this sort of information means they cannot do so to their full ability.

Tlg1991

Their solicitors didn't know that we knew. and everywhere going into buying our first home we was told everything should go through the solicitors. so we assumed that they informed theirs and it would get passed through to ours. I thought that was one of the main reasons you pay a bloody solicitor for.

I apologise, i have done wrong. i am the one who should have informed everyone for something to do with THEIR home.