barclays additions

sian448

My claim got rejected. Barclays are saying that I asked for an additions account and because I used the overdraft I am not entitled to any money back. I told them that I asked for the packaged account to be stopped many times over the years and they refused saying I had to have an additions account. On the letter I received from barclays stating the reasons why my claim has been rejected they apologise for the poor standard of service I received when I asked for the monthly fees to be stopped

leanne1905

sian448 wrote: »

My claim got rejected. Barclays are saying that I asked for an additions account and because I used the overdraft I am not entitled to any money back. I told them that I asked for the packaged account to be stopped many times over the years and they refused saying I had to have an additions account. On the letter I received from barclays stating the reasons why my claim has been rejected they apologise for the poor standard of service I received when I asked for the monthly fees to be stopped

Sian if they are saying that you used the overdraft so cant get your money back because of this that is wrong.

If you type in to google Barclays additions welcome pack you can get a copy of the welcome pack that you should have received when the account was opened and you will see that nowhere in the welcome pack does it mention anything about overdrafts and that this account benefits you in any way when you have an overdraft. Whether or not you used the overdraft shouldnt matter because as I was told by Barclays your overdraft has nothing to do with the additions account and are completely seperate.

Also how can your claim be rejected because you used your overdraft when people who have used the phone insurance and other services on the account have been paid out when they have claimed and benefited from the account.

I honestly think they dont want to pay out so are using different excuses each time theres no consistency in the way they are making decisions.

sian448

That's what's annoying me, people who have used all of the benefits of an additions account are getting a refund and people who have only used the overdraft are not.

sian448

Does anybody know the correct address for Barclays complaints department

leanne1905

sian448 wrote: »

Does anybody know the correct address for Barclays complaints department

I used the address that was in my rejection letter x

SandC

I'm in the same boat and not had any confirmation that my complaint has been reopened following a call I made to them after receipt of my letter. Exactly the same as yourselves the only thing I have ever used is the overdraft and was the only reason I was put into the Additions account in the first place - as I phoned to increase my OD. I think I will now put something in writing as this has annoyed me intensely. Their letter didn't even reflect the actual conversation that we had.

leanne1905

SandC wrote: »

I'm in the same boat and not had any confirmation that my complaint has been reopened following a call I made to them after receipt of my letter. Exactly the same as yourselves the only thing I have ever used is the overdraft and was the only reason I was put into the Additions account in the first place - as I phoned to increase my OD. I think I will now put something in writing as this has annoyed me intensely. Their letter didn't even reflect the actual conversation that we had.

I wrote to them so I had evidence that I had replied and received a letter a few days later confirming my complaint was reopened as when I phoned the day the rejection letter arrived the lady told me the complaint would be reopened and said she requested someone to phone me and nobody did so if I hadnt sent the letter I dont believe that it would have been reopened.

Im in the same position as you I never used anything on the account apart from the overdraft and only got the account so I could have an overdraft because I was told this account was the only way I would get the overdraft.

Im now on week 25 and received a phonecall last monday 5th october and the man I spoke to confirmed he was looking at my reopened complaint and I should have a decision in 7-10 which is the end of this week. Ive not heard anything yet but someone who had a phonecall the same day as me about their reopened complaint has had a letter today saying that barclays where sticking to their original decision. I phoned Barclays yesterday to see if they made a decision on my complaint and they said it was still open so im not sure if this is good news!