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Imperial travel ltd confused
cargo
Posts: 469 Forumite
We booked a holiday over the internet through teletext.
The holiday agents are Imperial travel.
The cost of holiday is £1167.
I paid £240 deposit and the rest £927 payable by 18th August.
When we received receipts there were 2 one for the flights and one for the hotel the figures did not match up.
So we have been trying to contact them for weeks to have someone just explain the total costing.
You can only ever get through on there booking line and they just tell you to phone admin department which we have hundreds of times and it just rings out and eventually cuts you off.
We have had another letter last week before the 18th reminding us of payment due.
Again 2 invoices one for the hotel £927 and exact same letter only re:your flights also £927.
Has anyone booked via these before? All I want to do is pay for the damn holiday but I am unsure as to the cost is it £927 which is what we think.
If so why are they sending 2 separate invoices for the same amount.
I am concerned as the 18th as passed and we have not payed but I don't want to pay send a cheque for £927 only to find that they were wanting double in which case we would not be happy at all.
There is not mush we can do if they don't answer the phone.
Any help or advice please.
The holiday agents are Imperial travel.
The cost of holiday is £1167.
I paid £240 deposit and the rest £927 payable by 18th August.
When we received receipts there were 2 one for the flights and one for the hotel the figures did not match up.
So we have been trying to contact them for weeks to have someone just explain the total costing.
You can only ever get through on there booking line and they just tell you to phone admin department which we have hundreds of times and it just rings out and eventually cuts you off.
We have had another letter last week before the 18th reminding us of payment due.
Again 2 invoices one for the hotel £927 and exact same letter only re:your flights also £927.
Has anyone booked via these before? All I want to do is pay for the damn holiday but I am unsure as to the cost is it £927 which is what we think.
If so why are they sending 2 separate invoices for the same amount.
I am concerned as the 18th as passed and we have not payed but I don't want to pay send a cheque for £927 only to find that they were wanting double in which case we would not be happy at all.
There is not mush we can do if they don't answer the phone.
Any help or advice please.
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