SSE Sharing Non Payment Information Notification

Pinkpig74

I'm hopeful for some advice...


I have a property which is rented out and back in December 2012 the tenant moved out. The letting agent notified SSE of the meter readings.


I had a period of six months with no tenant and during this time used a little bit of gas and electricity when I visited the property and while some remedial work was carried out. When the new tenant moved in the letting agent (different from the first agent) notified SSE of the meter readings.


No issues so far.


However, I received a final bill dated March 2015 forwarded to me from the original letting agent for the period December 2012 to June 2013. The meter readings they used to calculate the bill were incorrect so I contacted them by email and advised them of the correct readings and sent them my correspondence address, specifically asking them not to send anything further to the letting agent as I was no longer using their services.


I never received an updated bill.


Today I have received a 'sharing non-payment information with Credit Reference Agency' notification, sent on to me by the letting agent dated 25 September. It talks about registering a default unless I pay the bill.


Can anyone give me a steer on where I can go from here? I obviously don't want a default but on the other hand they have completely disregarded the email I sent them with the correct meter readings and my specific request not to send correspondence to my former letting agent. I suspect the corrected final bill and any red reminders may have been sent here.


Do I have cause for complaint, and if so will this stop any further default notices until the complaint is resolved?


Thanks in advance.

footyguy

Pinkpig74 wrote: »

I'm hopeful for some advice...


I have a property which is rented out and back in December 2012 the tenant moved out. The letting agent notified SSE of the meter readings.


I had a period of six months with no tenant and during this time used a little bit of gas and electricity when I visited the property and while some remedial work was carried out. When the new tenant moved in the letting agent (different from the first agent) notified SSE of the meter readings.


No issues so far.


However, I received a final bill dated March 2015 forwarded to me from the original letting agent for the period December 2012 to June 2013. The meter readings they used to calculate the bill were incorrect so I contacted them by email and advised them of the correct readings and sent them my correspondence address, specifically asking them not to send anything further to the letting agent as I was no longer using their services.


I never received an updated bill.


Today I have received a 'sharing non-payment information with Credit Reference Agency' notification, sent on to me by the letting agent dated 25 September. It talks about registering a default unless I pay the bill.


Can anyone give me a steer on where I can go from here? I obviously don't want a default but on the other hand they have completely disregarded the email I sent them with the correct meter readings and my specific request not to send correspondence to my former letting agent. I suspect the corrected final bill and any red reminders may have been sent here.


Do I have cause for complaint, and if so will this stop any further default notices until the complaint is resolved?


Thanks in advance.

Only you can decide whether or not you have cause for complaint.

But it appears you are not happy with the bill as produced, and that is why you have failed to pay it.

What you should have done was made a complaint and asked that collection activities were halted against the bill until the matter was resolved (but usually the supplier will only agree to hold off for a specified time otherwise some people may be inclined to simply argue and argue so the matter is never resolved, so they don't have to ever pay)

You can try now to ask that collection activities are suspended, but maybe the supplier will say you've already had 6+ months to attempt to sort this out.

There's also the possibility, depending on the exact circumstances, that the supplier should not have billed you for outstanding monies over 12 months later, but that depends ion the specifics.

But if you think you have cause for complaint, get complaining.
Email is not a secure form of communication. Put your complaint in writing, and use recorded delivery so that you obtain proof of it's delivery.
If you cannot now get agreement to suspend collection activities whilst this matter is sorted out, then pay the bill "under protest" pending resolution of your complaint.

Bark01

Never rely on a letting agent.

Don't rely on a an email call them.