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Christina_H.
Posts: 17 Forumite
in Energy
New to all this,so please bare with me:)
Well after having been with Npower for six long years( not by choice) and having gone the last three years through nothing but trouble with them, I am finally and hopefully in a position to switch.
Long story short, I had a debt to repay. The Ombudsman got involved and after months of messing around, some debt was written off, the rest I payed back, leaving now an amount below £500. Anyway, I just got my first bill after 6 months and the amount does not add up, to what it should be. AGAIN!!!!!! So I phoned Npower and was told that some wise guy has deducted the amount to write off, twice aaaaaargh. I have taken snapshots of my debt on the pre-payment meter, which shows it is below £500. Now I want to change to Ovo, which I looked up and compared on the money saving expert site and I'm hoping they will accept me if I can prove the amount I owe. Enough is enough Npower, just let me go
Well after having been with Npower for six long years( not by choice) and having gone the last three years through nothing but trouble with them, I am finally and hopefully in a position to switch.
Long story short, I had a debt to repay. The Ombudsman got involved and after months of messing around, some debt was written off, the rest I payed back, leaving now an amount below £500. Anyway, I just got my first bill after 6 months and the amount does not add up, to what it should be. AGAIN!!!!!! So I phoned Npower and was told that some wise guy has deducted the amount to write off, twice aaaaaargh. I have taken snapshots of my debt on the pre-payment meter, which shows it is below £500. Now I want to change to Ovo, which I looked up and compared on the money saving expert site and I'm hoping they will accept me if I can prove the amount I owe. Enough is enough Npower, just let me go
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Comments
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Christina_H. wrote: »New to all this,so please bare with me:)
Well after having been with Npower for six long years( not by choice) and having gone the last three years through nothing but trouble with them, I am finally and hopefully in a position to switch.
Long story short, I had a debt to repay. The Ombudsman got involved and after months of messing around, some debt was written off, the rest I payed back, leaving now an amount below £500. Anyway, I just got my first bill after 6 months and the amount does not add up, to what it should be. AGAIN!!!!!! So I phoned Npower and was told that some wise guy has deducted the amount to write off, twice aaaaaargh. I have taken snapshots of my debt on the pre-payment meter, which shows it is below £500. Now I want to change to Ovo, which I looked up and compared on the money saving expert site and I'm hoping they will accept me if I can prove the amount I owe. Enough is enough Npower, just let me go
Hello Christina H.
Thank you for your post.
If you would like me to look into this in more detail please email me using the address on our profile page; be sure to mark it for my attention.
Thanks
Neil
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
I can't seem to find the address0
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Christina_H. wrote: »I can't seem to find the address
It's under the user's profile.
You might not be able to see it if you are using the new all singing, all dancing, super-duper format inflicted upon us by the powers that be.
In which case, this post by one of the Board Guides will explain how to revert to the old, broken (allegedly), out of date format that most of us older members still use to get maximum enjoyment out of this site.
http://forums.moneysavingexpert.com/showpost.php?p=69197359&postcount=3 0 -
Nope. Must be doing something wrong, still can't find it0
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