No claims discount nightmare!

rs65

You could remind Churchill that they are in breach of Treating Customer Fairly - Consumer Outcome 6.

Have a look at the bottom of page 3

https://www.fca.org.uk/static/documents/fca-tcf-mi-july2007.pdf

(There may be a more recent document on this.)

LindaLou72

Thank you, that's an interesting document. I do notice that it's a guide, so even though it looks like it's well worth mentioning, I don't suppose there's anything legally binding in it?

rs65

https://www.handbook.fca.org.uk/handbook/PRIN/2/1.html

LindaLou72

Ah, this is all new to me. Thank you very much! I'll have to browse more of that site at my leisure.

LindaLou72

The documentation we needed arrived in the nick of time today, clearly unhurried in any way by Churchill (we'd been asking for this since early September and their letter is dated the 3rd of October). I am relieved, but also angry that this has happened, and will be making a formal complaint. Thanks again to rs65 for the helpful links - much appreciated.