Concert tickets bought in error

Ang5050

We are planning a trip to Toronto next October. Looking on ConcertBoom for possible concerts I noted that, under the banner Stevie Wonder Concerts 2016 they was a concert for 9th October. we bought tickets, the email arrived immediately....and they are for 9th October 2015!! I emailed and tried to ring immediately, and again the next day, eventually getting a reply 4 days later saying they cant do anything. They maintain the final screen before submitting payment states the ticket date of 2015, but I don't remember that and obviously cant check. I do have a screen shot of the display screen advertising the tickets for sale which clearly says 2016. They advised me that the only option is to sell them. The credit card says they can raise an indemnity, but I'm not sure whats the best to do. Sell and get something, of maybe an indemnity which could very well be uncuccessful
I know that there's not a cooling off period for ticket sales, but I do feel like Ive been had! 250.00 is a lot to lose.
Any advice please?

pinkshoes

As you paid by CC, I would go with what they want to do, as you have clear evidence stating it was 2016.

Ang5050

Thanks for such a quick reply. My worry about that is that they will argue that I should have read the summary. I'm not sure - would my argument about the initial info being misleading hold water?

pinkshoes

Even if you read the summary, there is clearly contradictory information, so the company should refund.

Have you sent them (where you Bought from) a copy of the screenshot showing the date as 2016?

daytona0

I've just loaded up the page and in complete fairness but I can see possible ambiguity:

http://www.concertboom.com/stevie-wonder/tickets-2016/

If you click on "Otcober 9th" whilst on this page, which is indicating that it is 2016 both in URL and the titles, then it actually purchases a 2015 ticket!!

That is actually quite naughty, and certainly something I would RECORD using either a tool on the computer or a mobile phone etc.

As for a resolution, I would firstly point out this glaring error to the company (after getting your evidence) and state that you will be making a chargeback due to this as you were misled. IF they don't relent then you'll have to go the chargeback route, or whatever you were looking at.

Other than that, I'm not sure what you can do.

tomtontom

You can still replicate the buying process. When you click past the first page it says:

Order Summary

Stevie Wonder

Air Canada Centre – Toronto, ON

Friday October 9, 2015 8:00 PM

Section: Balcony Level 302
Row: 5
Price: $92.00 each
Notes: Instant Download.
Tickets Requested:

You then have to tick to state you have read the order summary.

You could try a chargeback, they may not challenge it. If they do I'd say your chances of succeeding are low.

daytona0

tomtontom wrote: »

You can still replicate the buying process. When you click past the first page it says:



You then have to tick to state you have read the order summary.

You could try a chargeback, they may not challenge it. If they do I'd say your chances of succeeding are low.

Ah I didn't go that far into the transaction process so maybe the OP has less chance than I previously thought.

Ang5050

Thanks so much for this, in this whole sorry experience its been really hard to know what to do - its the first (now last) time Ive bought tickets online!
Now between you I think you have showed me that really it was my own fault, so I'll be sticking with trying to seel the tickets.
I really appreciate the time everyone has taken, and wish I'd done this days ago, I might have slept better!

Jimmithecat

Canadian stub hub?

https://sell.stubhub.com/sfr/sell/searchEvent?id=10869&type=performer

Ang5050

Yeah That's where I have them, but there's loads for sale. Never mind! I liken this to getting a parking ticket - if you lived where I live we get them regularly, they are very zealous! - I lose the money, OK, but I'm not going to let it get to me, cos then I have lost twice!

ThumbRemote

Contact your credit card company - you have absolutely nothing to lose in doing so.

I would expect it to be a clear-cut case. Under UK law the site would be in breach of the Consumer Protection from Unfair Trading regulations. Concertboom is a US site, but even so the credit card company is equally liable, and they are UK based.

Some posters on this site have very little grasp of the legalities, and are more concerned with blaming posters for problems. Unfortunately tomtontom is one of those - I'd take their postings with a pinch of salt.