40 Day's to get credit back when changing energy supplier is this right ?

MoneyMate

Would be interested on feed back from others, this is NPower
Hello Mr MoneyMate ( This is NOT my Name )

Thank you for contacting us about your account.
I understand that you are considering switching suppliers. Having checked our records, I notice that we are in the processed of closing your account. Just to let you know, it will take 40 days to generate the bill.
I would like to inform you that there is a credit of £xxx.xx on your account which will be adjusted with your final bill and any credit will be refunded to you.
For more information, you can call our Joiners and Leavers team on 0800 316 3375. They are open Monday to Friday 8am to 8pm and Saturday 8am to 6pm.
I trust the information has been helpful to you.
Kind regards
Mark Howe
Head of Customer Service
Customer Services

New provider E.on takes over 8th of October , Thanks

keith1950

Hi, I change energy supplier every year and have found that it usually takes between 6-8 weeks to finalise the account and sometimes even longer to get a refund.

System

Energy companies work in mysterious ways. Nothing will happen until the switch actually goes through. Why the billing should take 40 days is a question that only NPower can answer. Some have an escalating refund process: that is, the greater the credit, the longer it takes to get the refund approved.

Edit:

NPower may be hiding behind this obligation. 'Ofgem rules require a supplier to take “all reasonable steps” to send a final bill within six weeks of a customer switching suppliers showing anything that is owed.'

SoletraderSteve

When was your last actual bill/statement produced and was it based on actual reads? Just becsuse your account was previously in credit does not guarantee that when the switch tskes place this will still be the case.

MoneyMate

SoletraderSteve wrote: »

When was your last actual bill/statement produced and was it based on actual reads? Just becsuse your account was previously in credit does not guarantee that when the switch tskes place this will still be the case.

Hi My Credit is twice my monthly winter amount.
Last bill 8/9/15. Own readings, 6 month's since NPower have read.
Change over date 8/10/15. :beer:

footyguy

MoneyMate wrote: »

Would be interested on feed back from others, this is NPower
Hello Mr MoneyMate ( This is NOT my Name )

Thank you for contacting us about your account.
I understand that you are considering switching suppliers. Having checked our records, I notice that we are in the processed of closing your account. Just to let you know, it will take 40 days to generate the bill.
I would like to inform you that there is a credit of £xxx.xx on your account which will be adjusted with your final bill and any credit will be refunded to you.
For more information, you can call our Joiners and Leavers team on 0800 316 3375. They are open Monday to Friday 8am to 8pm and Saturday 8am to 6pm.
I trust the information has been helpful to you.
Kind regards
Mark Howe
Head of Customer Service
Customer Services

New provider E.on takes over 8th of October , Thanks

Yes, that is correct.
A supplier will not usually return any credit on the account once you have decided to close that account until they have produced a final bill.

Up to 40 days to produce a final bill is not bad actually. nPower in the past were told by Ofgem to leave it much longer! They actually have up to a year to produce a final bill.

The only thing you can do if things were going to take , say up to a year, would be to follow their complaint procedure - but they would still have 8 weeks (48 days) to produce a final bill, and then they still might not , and you could go to the ombudsman, but it will probably take another 3 months before the ombudsman starts to look at the complaint.

Of course, it works both ways. In this instance you think the supplier will owe you money, but it could be that you owe the supplier money, but the supplier can't pursue you for that until they have produced the final bill.