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SCS Aftercare Help!
Yvonnehen
Posts: 4 Newbie
I bought a sofa from SCS and it was delivered in July. Every time i sit on the sofa it squeaks (really loud and very irritating.....even more so when there's 3/4 people on it) .
An upholsterer has been out, checked frame and reported that he did not find any problems and felt this was due to the leather back cushions rubbing on faux leather back frame.
I have since emailed SCS twice in 3 weeks with no response! I can be a bit of a pushover in situations like this so would have preferred to communicate online however it looks like I'm going to have to phone tomorrow.
What are my rights re this? Obviously they are going to say that there is nothing wrong with it but I have never experienced such noises on any of my previous sofas and friends / family agree that it's very unusual. Obviously had I noticed this in the showroom I would not have purchased this. I am unwilling to put up with this for the foreseeable future.
I purchased using their interest free finance....does this provide any further protection?
Any help/advice appreciated. Yvonne
An upholsterer has been out, checked frame and reported that he did not find any problems and felt this was due to the leather back cushions rubbing on faux leather back frame.
I have since emailed SCS twice in 3 weeks with no response! I can be a bit of a pushover in situations like this so would have preferred to communicate online however it looks like I'm going to have to phone tomorrow.
What are my rights re this? Obviously they are going to say that there is nothing wrong with it but I have never experienced such noises on any of my previous sofas and friends / family agree that it's very unusual. Obviously had I noticed this in the showroom I would not have purchased this. I am unwilling to put up with this for the foreseeable future.
I purchased using their interest free finance....does this provide any further protection?
Any help/advice appreciated. Yvonne
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