Uk Flooring Direct - Faulty Enginerred Flooring

daisydoom

Doh! thank you.

neilmcl

As a guideline an "ideal" MC range is around the 10-12% but a couple of percent either side would make little difference and shouldn't cause the the laminate to lift in the way it's doing on your floor. It's definitely faulty so keep pushing the retailer and contact the manufacturer as well.

daisydoom

Thanks Neil. I have been bombarded by technical info from their tech guy - most of it is way over my head.

But my initial thought when they disputed a without prejudice independent report they paid for that found the flooring faulty was of sheer amazement! and the fact they are querying a 0.9% difference above what they deem acceptable after faffing me about for 45 days (and counting) left me feeling beyond gobsmacked. I don't have any starting figure to compare this too as my wee bungalow is just a normal wee house so I would never have thought to take any sort or readings. The joiner would never have laid the floor if he though anything was amiss (we do have a real wood floor & a click laminate floor else where which the joiner laid and which have both lasted over 7 years issue free)

Again HUGE thanks for all advice and help given.

daisydoom

Hello - just a little update. I spoke to consumer advice on Monday and I have sent a recorded letter (used the template from this site with regards to the sale of goods act). Enclosed the photographs of the 5 bits that have came apart, the independent report that says the flooring is faulty & also a quote from the joiner to lift and replace the floor (a consequential loss I would have to bear otherwise as well as the fact that new flooring will also need to be purchased which consumer advice also advised me to enclose) .

Thanks again

emc80304

I've had a similar experience:

Anyone considering buying wood floors from UK Flooring Direct (UKFD) may want to read about my experience.
On the advice of my builder, I purchased around £800 worth of engineered wood flooring (Engineered European Oak Flooring Brushed Oiled).
The problems started even before the flooring was installed. The company sent me several packages of the wrong flooring, and the joiner I had hired to install them needed to return for an extra day of work after the correct flooring arrived. This was a major inconvenience for both me and my joiner.
Within 1 month of the flooring being installed, the veneer on one panel came completely unglued and started cracking (see pictures below). My joiner returned to inspect it and determined that the product was faulty. UKFD asked me to fill in an assessment form explaining the problem and the conditions in which the floor was installed.
One week after submitting this form, I had yet to get a response. I called back to inquire on the status of my assessment. A customer service representative said she would look into it. Several hours later, she phoned me back and provided details that were inaccurate, contradictory and in some cases ridiculous.
I was told (1) that my 1950s house was “quite old”; (2) that there were wet works going on in my house at the time of installation, which is inaccurate. (3) that the flooring had been simultaneously too damp and not humid enough. She offered me a single pack of flooring in compensation. I declined and asked to speak to a manager.
After more than a week of daily phone calls on my part, I managed to get through to Chris McAteer. He maintained that the damage was not UKFD’s fault and refused to offer any more compensation than a single package of flooring – and that has failed to materialize so far.
The floors UKFD sold me are beautiful. But based on my problems with the product and the way they treat customers, I would recommend looking elsewhere for flooring.

neilmcl

emc80304 wrote: »

I've had a similar experience:

Anyone considering buying wood floors from UK Flooring Direct (UKFD) may want to read about my experience.
On the advice of my builder, I purchased around £800 worth of engineered wood flooring (Engineered European Oak Flooring Brushed Oiled).
The problems started even before the flooring was installed. The company sent me several packages of the wrong flooring, and the joiner I had hired to install them needed to return for an extra day of work after the correct flooring arrived. This was a major inconvenience for both me and my joiner.
Within 1 month of the flooring being installed, the veneer on one panel came completely unglued and started cracking (see pictures below). My joiner returned to inspect it and determined that the product was faulty. UKFD asked me to fill in an assessment form explaining the problem and the conditions in which the floor was installed.
One week after submitting this form, I had yet to get a response. I called back to inquire on the status of my assessment. A customer service representative said she would look into it. Several hours later, she phoned me back and provided details that were inaccurate, contradictory and in some cases ridiculous.
I was told (1) that my 1950s house was “quite old”; (2) that there were wet works going on in my house at the time of installation, which is inaccurate. (3) that the flooring had been simultaneously too damp and not humid enough. She offered me a single pack of flooring in compensation. I declined and asked to speak to a manager.
After more than a week of daily phone calls on my part, I managed to get through to Chris McAteer. He maintained that the damage was not UKFD’s fault and refused to offer any more compensation than a single package of flooring – and that has failed to materialize so far.
The floors UKFD sold me are beautiful. But based on my problems with the product and the way they treat customers, I would recommend looking elsewhere for flooring.

No need to double-post, you've already started a thread of your own, contribute to that one!