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TalkTalk Appalling Service - No TV for 3 months
AndrewBEx
Posts: 5 Forumite
in Phones & TV
Hi
I am receiving appalling service from TalkTalk and they seem to be breaking a number of consumer and contract laws in the process. There customer service telephone teams are obviously contracted out to generic providers (try ringing the number that comes up on caller id...your telephone provider has tried to contact you) and seem to be unable to resolve anything beyond the computer says no.
It is very sad that what seems to be an excellent product offering is not backed up by a support process that in anyway works for customer issues and errors. The reputation of this company must be hitting sales.
If you don't have to contact customer services about an issue or error you will be very happy with this company.
Please see the whole sorry story on the community site at community.talktalk.co.uk/t5/TalkTalk-TV-all-other/New-customer-No-TV-for-at-least-3-months-and-appalling-service/m-p/1766668
Regards
Andrew
I am receiving appalling service from TalkTalk and they seem to be breaking a number of consumer and contract laws in the process. There customer service telephone teams are obviously contracted out to generic providers (try ringing the number that comes up on caller id...your telephone provider has tried to contact you) and seem to be unable to resolve anything beyond the computer says no.
It is very sad that what seems to be an excellent product offering is not backed up by a support process that in anyway works for customer issues and errors. The reputation of this company must be hitting sales.
If you don't have to contact customer services about an issue or error you will be very happy with this company.
Please see the whole sorry story on the community site at community.talktalk.co.uk/t5/TalkTalk-TV-all-other/New-customer-No-TV-for-at-least-3-months-and-appalling-service/m-p/1766668
Regards
Andrew
0
Comments
-
HI Andrew,
I'm sorry to hear about your experiences. If you have already posted this on the TalkTalk Community one of the Online Community Executives will pick this up and address it for you. Alternatively you can also contact us on twitter @TalkTalkCare.
Cheers
Mark
Social Customer Care Team
TalkTalk“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Ordered Broadband with them in 2012 in Docklands, London, told me the install date was 5 months in the future.
Thought it was a joke, but it wasn't, suffice to say I went somewhere else."It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"
G_M/ Bowlhead99 RIP0
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