Cancelling Phones4U insurance

Nabu

Today I finally went through my bank statements vigorously and discovered that a direct debit that I thought was for something else was actually for phone insurance for a phone that I'd had roughly 5 years ago and no longer possess. The insurance was originally taken out with Phones4u (which apparently has gone into administration!?) and I can't contact a customer helpline in order to cancel the insurance.

Can I simply cancel the direct debit with my bank, or would there be repercussions for doing so?

d70cw6

yes, no

/10 chars

Quentin

You can always cancel a dd at any time.


But there may be an issue with the company who now provide the insurance cover.


Cancelling the dd doesn't normally cancel the policy.


Check the policy wording to find out what the cancellation procedure is.

gringosteve

You can still claim, and still contact them:


"PHONES 4U CARE CUSTOMERS
Due to the closure of Phones 4u’s stores all accepted claims will be fulfilled through courier delivery. Please call 0333 222 6730* if you need to contact us.

If your phone is faulty, please call the Technical Support service first on 0844 871 2233. They should be able to resolve your problems over the phone.

PREMIERPLAN CUSTOMERS
There is no change to your policy. If you need to contact us, please call us on 0333 220 5466*.

Ian011

Asking a customer to call an 0844 number to discuss a phone fault appears to be a breach of Regulation 41 of the Consumer Contracts Regulations 2013.

Dressing it up as 'Technical Support' is unlikely to sidestep the regulations.