Npower switch

stillucan

After several requests Npower continue to ignore me when I am asking for my final bill and refund MY money that they are sitting on! I switched to OVO 3 months ago, Npower got my last meter reading and they closed the account. BUT they still called me last week for a meter reading (not the final) because the caller didn't know the account was closed. Shambolic! What do I do next to get this lot to pay the amount I have overpaid?

Eric_Disley

If you've made a formal complaint, you can escalate it to the Energy Ombudsman if it isn't resolved after 8 weeks.

nPower

stillucan wrote: »

After several requests Npower continue to ignore me when I am asking for my final bill and refund MY money that they are sitting on! I switched to OVO 3 months ago, Npower got my last meter reading and they closed the account. BUT they still called me last week for a meter reading (not the final) because the caller didn't know the account was closed. Shambolic! What do I do next to get this lot to pay the amount I have overpaid?

Hi stillucan,

I'm sorry to hear of the difficulties you're experiencing in receiving your final bill and refund. I'd certainly like to help get this sorted for you.

Please can you send me an email (using the address from my profile) with your account details and I'll discuss further with you.

Thanks

Leigh