MSE News: Your consumer rights are changing - what you need to know

You'll soon have 30 days to return faulty goods for a full refund, as part of major changes to consumers' rights...
Read the full story:

Your consumer rights are changing - what you need to know

OfficialStamp.gif


Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
«1

Comments

  • wealdroam
    wealdroam Posts: 19,181
    First Anniversary Name Dropper First Post Combo Breaker
    Forumite
    From the article:
    What if retailers and traders don't follow the rules?

    In some circumstances you may be able to take your case to the Consumer Ombudsman if you've not had any luck with the firm itself. But ultimately, the only other way to enforce your rights is to take your gripe to court.
    Is it worth including a few words here about Section 75 and Chargeback?
  • tomtontom
    tomtontom Posts: 7,929 Forumite
    Does MSE have some link with the Consumer Ombudsman? I can't work out why else they would keep promoting this toothless, non regulatory business.
  • gt94sss2
    gt94sss2 Posts: 5,610
    Name Dropper Combo Breaker First Post First Anniversary
    Forumite
    What do these changes mean for the old 'up to' 6 years time limit for repairs etc. under the Sale of Goods Act?

    Regards
    Sunil
  • Stockie
    Stockie Posts: 223
    First Post First Anniversary
    Forumite
    You still have "upto" 6 years to claim in court if a product hasn't lasted a reasonable length of time.
    My views and opinions are my own and do not represent those of my employer(s) or anyone else
  • unholyangel
    unholyangel Posts: 16,863
    Name Dropper First Post First Anniversary
    Forumite
    gt94sss2 wrote: »
    What do these changes mean for the old 'up to' 6 years time limit for repairs etc. under the Sale of Goods Act?

    Regards
    Sunil

    The 6 years time limit doesn't come from SoGA, it comes from the limitations act (which is unaffected by the consumer rights act).
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • currys will love this.
  • leeroy2009 wrote: »
    currys will love this.

    Because now instead of 28 days, they have to do 30 days?
  • wealdroam
    wealdroam Posts: 19,181
    First Anniversary Name Dropper First Post Combo Breaker
    Forumite
    Because now instead of 28 days, they have to do 30 days?
    I suspect a lot of retailers, Currys included, will be unhappy with:
    If that repair or replacement doesn't help, you can now ask for a refund after just one attempt.
  • tomtontom
    tomtontom Posts: 7,929 Forumite
    leeroy2009 wrote: »
    currys will love this.

    I expect Currys will continue referring people to the manufacturer, just as they do now.
  • unholyangel
    unholyangel Posts: 16,863
    Name Dropper First Post First Anniversary
    Forumite
    Because now instead of 28 days, they have to do 30 days?

    According to their website, its 21 days.

    However, they'll no longer be able to present it as an "offer" of theirs - since that is a practice that is specifically prohibited.

    Of course it doesn't apply to change of mind returns but their policy would have to make that clear (so as to not mislead).
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 341.8K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606.1K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards