Slow laptop!

aaroncaz

Driving me potty, it's an Asus K55v, had problems in feb with it not connecting to the internet, so did a refresh/restore :

https://forums.moneysavingexpert.com/discussion/comment/67657521#Comment_67657521

even straight after that was slow, IE crashes and now even Firefox, it's sometimes such an effort even just to scoll down the page. What is wrong, can anyone help please?

Also laptop crashed the other day.

Fightsback

Full model number please.

K55vx-xxxxxx

It's on the sticker underneath.

aaroncaz

Model sx504h

csgohan4

How old is the laptop? Could be hard drive issue if it's a mechanical one.

aaroncaz

It's not that old, 3 years in November.

Fightsback

As your model is a dual GPU (graphics processing unit) which can be temperamental make sure you have these three things:

1) the latest intel GPU driver

https://downloadcenter.intel.com/download/24345/Intel-Driver-Update-Utility

Install and run the Intel driver update utility, also install any other updates it offers you.

2 ) the latest Nvidia GPU driver

http://www.nvidia.com/Download/index.aspx?lang=en-us

3 ) The latest BIOS for your machine:

http://www.asus.com/Notebooks/K55VD/HelpDesk_Download/

http://dlcdnet.asus.com/pub/ASUS/nb/K55VD/K55VDAS411.zip

you also need the BIOS flash utility:

http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win8/WinFlash/WinFlash_Win8_64_Z2411.zip

BIOS 411
Update DGPU vbios

aaroncaz

Thank you for your help am trying these now.

Fightsback

aaroncaz wrote: »

Thank you for your help am trying these now.

There is no guarantee that these will fix your problem but it's a good starting point.

aaroncaz

Have done 1 and 3, but I don't understand what I am doing with 2? Compressed/zip files pop up? Sorry.

Mr_Robot_5

If your computer is experiencing problems like applications freezing or serious slowdowns, you can use computer diagnostic software to troubleshoot the problem! Download and Run Diagnostic Tools Like Soluto to Identify Problems. It is a free Windows tool that shows you which applications may be slowing your system down.

You also might want to consider running a quick PC health check to identify if your Hard disk is failing! there's a free online tool called OverDrive from PC PitStop you can use that will analyze your computer's hardware, software, security, and so on, and give you recommended fixes, if any.
Another free utility CrystalDiskInfo keeps tabs on your hard drive health, including temperature and S.M.A.R.T. disk reporting.

Fightsback

aaroncaz wrote: »

Have done 1 and 3, but I don't understand what I am doing with 2? Compressed/zip files pop up? Sorry.

Do you mean 3 ?

Bios flashing guide here:

http://www.asus.com/uk/support/FAQ/1008276/

NB extract the ZIP files to your desktop, windows has zip extraction built in

http://windows.microsoft.com/en-gb/windows-8/zip-unzip-files