Brand New Car - Accept or Request Exchange - opinions please?

Horizon81

How did they react when you said you'd be rejecting it if the latest fix didn't work?

If I were you I'd sign up to the owners club forums online. There can't be many of you new type r owners out there (yet) but there may be other owners experiencing similar problems so you can share all your knowledge and experience.

I hope it all gets sorted for you cos it looks a beast of a motor!

Hatrick24

Thanks Horizon81, great idea re the forum, I will definitely do that.

We have now documented everything in a letter and advised our position re any further problems. Whilst they have not formally replied, the sales person has said verbally that he would support this if any further issues arise.

Fingers crossed we don't have to go down that line.

Quentin

You have been too "reasonable"



Especially in view of this:

Hatrick24 wrote: »

... the dealer called at lunchtime today to say they have sorted the power steering by replacing the main CPU? What doesn't quite add up is that they said they had done that last Saturday and it hadn't fixed the problem....

If you went in today to buy a new one and they told you that they had one brand new with all the faults you had, but they'd been "fixed", would you say yes please or NO WAY! Get me a new one that is fault free???

Tilt

dannyrst wrote: »

It's a relatively new model. There will always be issues. They seem to be doing quite a lot to solve the issues for you. Let it run and see what happens. Yes it isn't ideal and your husband will no doubt be very keen to drive the car (I'd be running round the house doing backflaps having to wait) but it's one of those things. If it continues and it gets to about a month, I'd be thinking about replacements.

Really??? In that case remind me never to consider buying a Honda!
But seriously when buying a brand new car, you do so to avoid "issues"? TBH this is really p155 poor when you consider the amount of money the car cost.

Not only would I be seeking to reject, I would be looking at another make.

burlington6

Tilt wrote: »

Really??? In that case remind me never to consider buying a Honda!
But seriously when buying a brand new car, you do so to avoid "issues"? TBH this is really p155 poor when you consider the amount of money the car cost.

Not only would I be seeking to reject, I would be looking at another make.

You should see the problems Ford is having with the new Transits.

Pathetic vehicles

Sunshine62

Good Luck is all I can say!

Tilt

burlington6 wrote: »

You should see the problems Ford is having with the new Transits.

Pathetic vehicles

This maybe the case. BUT in this day and age it's totally unacceptable for a brand new product (especially one as expensive as a £35k car) to have issues and expect the consumer to put up with it. The dealer should be jumping through hoops here instead of making excuses to the OP. Clearly the last thing the dealer wants is to take the car back but imho, given that there is more than one significant fault with the car, the dealer should be legally obliged to provide either a refund or replacement. The OP has paid for a £35k car and should get a car which is worth £35k and of the quality expected.

One thing I would advise the OP (if the car has been bought on finance) is to involve the finance company as they may be equally responsible.

burlington6

Tilt wrote: »

This maybe the case. BUT in this day and age it's totally unacceptable for a brand new product (especially one as expensive as a £35k car) to have issues and expect the consumer to put up with it. The dealer should be jumping through hoops here instead of making excuses to the OP. Clearly the last thing the dealer wants is to take the car back but imho, given that there is more than one significant fault with the car, the dealer should be legally obliged to provide either a refund or replacement. The OP has paid for a £35k car and should get a car which is worth £35k and of the quality expected.

One thing I would advise the OP (if the car has been bought on finance) is to involve the finance company as they may be equally responsible.

I agree. They seem to let the consumer do the testing nowadays.

I bought a brand new E Class diesel last year for my wife. The injectors developed a fault after 40 miles and it had to be recovered. Not good.

peter12345678910

What do you accept I mean expect, it is an experimental car. You are paying more for a car not for reliability, but for speed. Such cars tend to be over 70,000 with jaguar , Porsche, BMW etc. I would let them fix it, I am guessing the 3 days he had it, he pushed it or took it to a race track.

Get a rca or aa check, ask for their opinion? They may have some inside information on the car.