Travelex Supercard log in

worried_jim

I am one of the lucky ones to have gotten a Travelex Supercard, I didn't get in time for my June holiday but am off to Egypt shortly.

I set my account up and linked my bank account once I received the card and have just tried logging in today but just keep getting the message- "Looks like there is a problem with the details you provided, please try again". - I get the same message if I try a and reset the password, although I know I have the Password correct anyway.

Is there a way I can contact them- I can't see anything on their site- has anyone else had this issue- was it resolved?

basill

Mine is the same. I have a Metrobank account now so have not got around to sorting it out. I'll wait here with you because It would make a good backup.
Hope you get it fixed.

eDicky

Customer service:

support@supercard.io

0843 506 5244

+44 (0)203 503 0945

worried_jim

eDicky wrote: »

Customer service:

support@supercard.io

0843 506 5244

+44 (0)203 503 0945

Thanks- email sent!

glentoran99

they are quite good at responding on twitter

Roger1

Just checking, when the computer asks for your account number, it's not the card number.

It's the 9-digit number below your name.

eDicky

worried_jim wrote: »

Thanks- email sent!

A quick email response is unlikely, if you're traveling soon. . .

worried_jim

Roger1 wrote: »

Just checking, when the computer asks for your account number, it's not the card number.

It's the 9-digit number below your name.

I know. I've already set the account up, I now can't log into it.

worried_jim

I did tweet them and they were very quick. Problem all resolved now....er....I have two email addresses and.......