Dreams Beds refused to cancel

D0natell0

wealdroam wrote: »

So how much would you consider reasonable?

Is 8.5% reasonable?

I ask because the seller is proposing to charge you 8.5% not the 20% you keep mentioning.



My view remains the same.
I.e. you are totally reliant on any refund policy they may have and all sales in a store should be considered final unless advised otherwise.

Did you find the post entitled Is a deposit ever refundable? any help?

Thanks for the comments.

The first thing to say is that I've now had my deposit refunded, less the 20% penalty, just as they threatened. Dreams=A Nightmare. A very nice company, not.

This was helpful:

They only way that they could claim for loss of profit would be if they never managed to resell the mattress in the future, something that is extremely unlikely to happen.

Also, I maintain the view I stated earlier:

Some contracts contain standard terms that the law says are unfair because they give the trader an unfair advantage over you, or take away your legal rights. The law which says these terms are unfair is called the Unfair Terms in Consumer Contracts Regulations 1999.

Examples:
a term that makes it very difficult for you to end a contract - for example, a term making you pay high termination charges or give a long notice period.

Some would say that charging 20% cancellation fee would appear therefore to be "Unfair" according to the law.

To quote from Is a deposit ever refundable?

Only "genuine losses" can be retained so things like loss of profit (for instance) would not be included as the company still own the asset and can still sell it at the given price.

And

Unfortunately once the company has your deposit trying to get it back is easier said than done.

On reflection of the above comments, I should have been happy with the £100 penalty, but it looks like that promise was hot air and gone now.:(