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Accepting a returned laptop I have sold and issuing a refund

jpr_74
jpr_74 Posts: 98 Forumite
in Ebay, auctions, car boot sales, post & parcels
I have sold a laptop on eBay and the buyer has complained saying that I have misled him in my description and has requested a full refund from me, so I will have to do so as he won't budge.

Do I wait to receive it back and then refund him in full or do I send him the refund, and wait to receive it back.

He paid £490 for it, so I am a little worried that I could be being ripped off. I am sure that I am not, but I just want to be careful.

Comments

  • pinkshoes
    pinkshoes Posts: 20,677 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    DO NOT refund until buyer has returns it. Make sure you check he has returned the corret laptop before refunding.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • usefulmale
    usefulmale Posts: 2,627 Forumite
    Can you think of any company that, upon receiving a complaint, issues an immediate refund and then tells you to 'pop it back to the shop when you can'?
  • enfield_freddy
    enfield_freddy Posts: 6,147 Forumite
    usefulmale wrote: »
    Can you think of any company that, upon receiving a complaint, issues an immediate refund and then tells you to 'pop it back to the shop when you can'?






    amazon? ,,,,,,,,,,,,,,,,, (28 days)
  • BlueEyedGirl
    BlueEyedGirl Posts: 1,753 Forumite
    Debt-free and Proud! I've been Money Tipped!
    Get the buyer to open a proper return case with eBay. Do not refund until item has been received back.
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,937 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    enfield_freddy wrote: »
    amazon? ,,,,,,,,,,,,,,,,, (28 days)

    Amazon have the luxury of charging your card if they don't get the goods, they aren't simply trusting you to pop it back to the shop.
    In the game of chess you can never let your adversary see your pieces
  • timbstoke
    timbstoke Posts: 987 Forumite
    Part of the Furniture 500 Posts
    As BlueEyedGirl says, insist that the buyer starts the return process through eBay. If you don't, there's a possibility that they will start the process AFTER you've refunded them and try to get another refund from you.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    timbstoke wrote: »
    As BlueEyedGirl says, insist that the buyer starts the return process through eBay. If you don't, there's a possibility that they will start the process AFTER you've refunded them and try to get another refund from you.

    They can't have two refunds.
This discussion has been closed.
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