hotpoint discounted products

jimbo49

hi all. hope this post is in the correct section. please move if it isn't.
a couple of weeks back, there was a 35% discount offer for MSE customers if purchasing from Hotpoint. i wanted to let people know of my experience.
i contacted Hotpoint concerning a washer/dryer and saw it on the website that was linked in the weekly MSE mail. i had a couple of questions which were answered but had to leave ordering for a while to ensure i could pay for the item. even with the extra discount, almost £350 is still a lot when you are on an incredibly low income.
i contacted Hotpoint but the guy i had received emails from was not there, so spoke to a woman instead. she took a couple of details but then told me that as i had to remove the plug of the new machine, the installers wouldn't be qualified to refit it, as the cable, minus the plug, has to pass through a purpose-drilled hole in the worktop and the plug then fitted afterwards. i had to stop the order.
i asked an electrician i know if he would be able to call round and put the plug on after the machine was put in place and said he would.
i contacted Hotpoint again today and after some consultation, was told that the removal of the old machine would only happen if it was disconnected first by me (or someone on my behalf) and the new machine would be placed in my kitchen but not installed but i would still have to pay the £18 fee. i would not be allowed to cut off the plug from the new machine, feed the cable through the hole (but not then fit the plug) and unless the plug was left connected, the new machine could not be installed as it had to be leveled, not connected to the water pipes and left out of position so i put it back in the correct place. this has meant that i now cant buy a new machine and Hotpoint loses a sale, all over an electric plug!
i understand the Health and Safety procedures but this was, in my opinion, ridiculous! when i said i thought Hotpoint was going a bit far, i was told by the woman that 'i am not going to argue with you', so i just said 'ok, tnx for your help. goodbye!' and hung up!
if anyone else has to do something like this, i would suggest not telling Hotpoint in case you end up being unable to fulfill their criteria!
oh, and just as an extra, i had none of this crap when i bought the machine i have and that was bought from a High Street store!
good luck to all!!

jenniewb

If it's any help; I have only heard and seen bad things of Hotpoint washing machines. Other products are different but with the washing machines, they are noisy, move around quite a bit (As the noise comes from the drum moving around and making the machine jump up and down slightly) and they break down far earlier than other machines. It's something I remember from my mum's last machine which broken after about 2.5 years of average twice/three times a week washing loads. I think that Which also explained the good/bad buys at the time I was looking for a machine now 10 years ago.


Maybe you're lucky it didn't work out!

grayme-m

We had a Hotpoint washer/drier; it was a dog.

Almost everything that could go wrong went wrong, the door cracked, the bearings went, the display broke, the concrete block fell off. Had the engineer out almost weekly until we managed to get a swap out on the extended warranty (taken out because it was a dog).

Well worth avoiding IMHO.

unholyangel

Is the code valid on their other brands too? Just asking as I have one of their indesits and its a great machine - good at washing, big drum and also whisper quiet - can't tell its spinning at all if you even close the door over slightly. Also managed to get it quite a bit cheaper than I could have elsewhere - with 6 months worth of washing tabs, a years cleaner and various other bits. I only called them to enquire about the specs of my old model (which I didnt even buy - a family member did) as it was so old, I couldnt even find the info online and they offered to discount it as I was a existing customer.

I've since returned to the same employee (don't want to post her details publicly but I'll pm it to you if you want it OP) to buy a few other items - including a cooker from their cannon range. Will always discount it so its a better deal than elsewhere and throws in some freebies for me too. Shes very helpful though so I'm sure if there is a way, she'll find it for you.

patman99

'Not qualified to re-fit a plug'. What a load of rubbish.
You do not to be qualified to remove a plug and put a new one on. You just need to be competent.
I used to work in a care home as a handyman and when I was taken-on, I was shown a letter from HSE stating that an unqualified person with the skills to undertake electrical work may undertake any electrical work within their personnal competancy.
However, this only includes works involved in replacing items such as plugs, switches, light fittings and sockets. It does not allow the person to undertake any work that requires Part P notification (so I could replace like-for-like, but not upgrade or extend the electrical system).

pixxyco

Perhaps you should learn to replace a plug yourself, it is an easy skill that anyone should be able to do, along with check fluids in your car, changing a wheel etc.

London50

While I have never had one of these machines I wonder if the plug on the new one was a molded plug. I would think that most people can rewire a standard 3 pin plug but the molded ones I think the only way to do the job the OP wants to do {if it is possible} would be to disconnect the wires from inside the machine and thread through that way.

wealdroam

London50 wrote: »

I think the only way to do the job the OP wants to do {if it is possible} would be to disconnect the wires from inside the machine and thread through that way.

Or cut the moulded plug off and throw it away.
Then fit a new, rewirable, plug after threading the cable through.

oldfellafromBerks

Or you could wire up a small extension socket from the socket, through the hole and to the washing machine, terminating with a socket.

Shrimply

oldfellafromBerks wrote: »

Or you could wire up a small extension socket from the socket, through the hole and to the washing machine, terminating with a socket.

Excellent idea.

http://www.amazon.co.uk/S-M-J-Black-13amp-Rubber-Socket/dp/B0001P0SCY/ref=sr_1_7?ie=UTF8&qid=1443615640&sr=8-7&keywords=trailing+socket

Even better, if the old machine is going to the tip, cut the (already threaded cable) off at the machine and wire the trailing socket on. You've just saved yourself a whole lot of hassle and having to worry about voiding warranty.

teddysmum

We are planning a new kitchen which involves moving the washing machine, so don't wish to cut off the original plug in order to thread the flex through the current hole (fiddly job). It is running with a short extension gang plugged into the wall socket and no problems.


If the Hotpoint offer insists that you pay for installation, can you not find the item cheaper , elsewhere ? Direct from Manufacturer prices are not always lower eg Panasonic's aren't.


There are real bargains to be had from people who sell B grades, which may have a small dent or scratch that won't show when the machine is in place. also, some small wholesalers sell to the public via their 'trade' counter. (My husband works for one).