The trouble with Lloyds customer services...

eagle

Barely even two weeks with these muppets and I am beginning to think their customer service reps are being made to talk cr*p at gun point!

Some statistics:

- Six phone calls to change a discrepancy on my new credit card account (a very minor issue at that)
- Spoke to 12 or 13 people in total
- frequently bounced between same two departments (online team and credit card team)
- Call disconnected on two ocassions - definitely not technical fault at my end. They actually hang up mid-conversation and had the "Lloyds voice" tell me "good bye"!
- Had to visit a branch once to 'set up' online banking (did that online at application time, but they still managed to screw that up too)

I used to bank with them for years, but bailed out a year or so ago and went to Santander. Now I only have a credit card account with Lloyds and I think I will begin to look for alternatives soon enough.

Is it just me or have others experienced a similar service, if I dare call it that?

Potential Lloyds customers, you have been warned!

MABLE

eagle wrote: »

Barely even two weeks with these muppets and I am beginning to think their customer service reps are being made to talk cr*p at gun point!

Some statistics:

- Six phone calls to change a discrepancy on my new credit card account (a very minor issue at that)
- Spoke to 12 or 13 people in total
- frequently bounced between same two departments (online team and credit card team)
- Call disconnected on two ocassions - definitely not technical fault at my end. They actually hang up mid-conversation and had the "Lloyds voice" tell me "good bye"!
- Had to visit a branch once to 'set up' online banking (did that online at application time, but they still managed to screw that up too)

I used to bank with them for years, but bailed out a year or so ago and went to Santander. Now I only have a credit card account with Lloyds and I think I will begin to look for alternatives soon enough.

Is it just me or have others experienced a similar service, if I dare call it that?

Potential Lloyds customers, you have been warned!

I have been with Lloyds bank for about 30 years now and if I have any issues I complete an online complaint form and this results in some one calling me back in a few hours. I explain the issue with them they apologise and sort the issues out for me and give me £40 in the process.

In future this is what you should do.

Ben8282

What was the 'minor issue' with the credit card account? Knowing that might help to explain the difficulties you encountered.