Debenhams Offer Error

BlueEyedGirl

I was trying to make a purchase of four jumpers this afternoon on the Debenhams website for someone else. There is currently an offer on certain ones 'Buy 1 Get 1 Half Price.' I placed the items in my basket and went to checkout and the discount was not applied.

I tried again (several times) with less / more items and of same colour / size etc. to see if I was ordering wrong, but again when I went to checkout no discount was applied.

I emailed customer services (who replied within 2 hours, I did try ringing initially but was left on hold for 18 minutes), I got a reply by email which to me was not even in readable English and the customer services advisor clearly misread what I was saying.

She told me the jumpers ordered should be the same price. Ummm they are, 2 x £25 and 2 x £20 therefore should have been £22.50 saved with the offer!

I am rather annoyed, since the items are a good price and the offer was an added bonus, but they are also selling out fast!

Should I order without getting the offer and then ask Debenhams to reimburse the discount I should be getting. I can't see that I am doing anything wrong when placing the order.







Photos uploaded just to show the promotion from the Debenhams website.

tomtontom

Which ones are you selecting, and what browser are you using? The discount is working for me on Chrome.

BlueEyedGirl

tomtontom wrote: »

Which ones are you selecting, and what browser are you using? The discount is working for me on Chrome.

Two striped ones, and two plain ones. I am using IE 11. Initially went through TopCashBack, then tried without but didn't work on either attempts.

Have had another email from CS now and they say to place the order and they will refund the difference, so that's what I have done. Will try on Chrome on my tablet later to see if it works!

BlueEyedGirl

Just tried on my tablet via Chrome, and it gives the discount off the plain £20 jumper but doesn't on the stripped one.

Obviously a glitch in the Debenhams system.

BlueEyedGirl

Debenhams seem to have fixed the glitch, just tried again via IE11 and the discount was added even with the striped jumpers!