Tesco Credit Card - Statement Problems

GingerBob_3

Haven't received my statement from Tesco - now more than a week late. Are they having problems?


Given that my statement didn't arrive, I thought I'd sign up to the online service and find out if anything's amiss. Guess what? They need to send you a code through the post! Are they just a bunch of total idiots or what? The whole idea of online account access is that you can sign up immediately without the need for post or phone calls. Needless to say, I cancelled the process. If other providers can get you to sign up without the need for postal or telephone intervention why can't Tesco - or Halifax for that matter?

[Deleted User]

Some have antiquated systems. I find pension and investment providers to be amongst the worst.

Consumerist

Tesco online is a right royal pain. You need a mobile phone to even log in unless you never clear your browser's cookies.

I have to rely on postal statements but rarely use the card now.

msallen

GingerBob wrote: »

The whole idea of online account access is that you can sign up immediately without the need for post or phone calls.

Really? I thought the whole point was that you could manage your account on line. There are numerous other accounts that require you to wait for a card reader to arrive in the post. That's no different in my book.

alexmi

If you sign up for pretty much any bank's online service you will be sent a code or something physical to your address to enable you to activate the service. This is a security step to ensure that ti is actually you that is trying to access your account online, and not someone else, and I think it is a prudent step to have to go through.

GingerBob_3

alexmi wrote: »

If you sign up for pretty much any bank's online service you will be sent a code or something physical to your address to enable you to activate the service. This is a security step to ensure that ti is actually you that is trying to access your account online, and not someone else, and I think it is a prudent step to have to go through.

Ah, security and money laundering paranoia strikes again! Anything to b*****r you about and make things more difficult. A few months ago I signed up for my pension provider's site online (not that I'm a pensioner yet). Now that IS one where I'd expect sensible security measures to be taken, and they were, all online. It can be done. Using the post and phone calls these days smacks of bad system design.