Relist

Bonking_Mad

I only sell the odd item, therefore, looking for some advice.

I've sold 2 items to individual buyers, both buyers have a feedback score of less than 5.

I've sent both byers an invoice, yet, received no communication from either buyer.

I've emailed both buyers requesting payment, again, no communication received back, I get the impression both buyers have no intention of purchasing the item, so, now I've decided to block both buyers.

I've tried to cancel both sales, but the option to do so says "I've agreed to cancel the sale"

I want to cancel the sale so I can relist the item, is this possible?

mrcol1000

You should only cancel the sale that way if the buyer will agree to it. They would need to agree to cancel the sale to get your fees back.

You need to report them as unpaid and then they get a further four days to pay before they sale is cancelled. They also can't leave feedback

If you don't and relist before doing this, you will end up paying two lots of fees. The original sellers may also pay meaning you have sold the same item twice. You can also set it up so Ebay automatically opens a case for unpaid items.

The buyer may still pay while the case is open but its rare.

Bonking_Mad

Thanks for your advice,

mrcol1000 wrote: »

You should only cancel the sale that way if the buyer will agree to it

They didn't agree to cancel the purchase, I cancelled their purchase in haste

mrcol1000 wrote: »

You need to report them as unpaid.

OK, got that

mrcol1000 wrote: »

If you don't and relist before doing this, you will end up paying two lots of fees.

Cancelled order message states I have to wait 10 days for the buyer to confirm cancellation.

mrcol1000 wrote: »

The original sellers may also pay meaning you have sold the same item twice

Can they pay even though I've cancelled their purchase and blocked them?

Do I have to wait 10 days before relisting?

As I cancelled their purchase in haste, can I cancel that part?

soolin

If you have already tried a cancellation then you no longer have the option of doing the non paying bidder process.

Only completing the NPB process prevents a buyer leaving feedback, a mutual allows feedback to be left.

ballisticbrian

Blocking buyers does not change retrospective bids or purchases. Yes, they can refuse your cancellation request depending on the type of cancellation you sent, and still pay.

Bonking_Mad

soolin wrote: »

Only completing the NPB process prevents a buyer leaving feedback, a mutual allows feedback to be left.

Dam it, OK, thanks

Bonking_Mad

If I understand the process correctly, I now have to wait 10 days, if I don't hear from either buyer on the 10th day, I can relist both items.

What about fees, how do I make sure I don't get charged twice?

pinkshoes

Bonking_Mad wrote: »

If I understand the process correctly, I now have to wait 10 days, if I don't hear from either buyer on the 10th day, I can relist both items.

What about fees, how do I make sure I don't get charged twice?

If they refused a cancellation them you will have to pay fees.

The only way to avoid this was to open a non paying buyer dispute, then close it two days later if they didnt pay.

bxboards

pinkshoes wrote: »

If they refused a cancellation them you will have to pay fee.

Buyers cannot refuse cancellation under the new process.

The buyer will have to say 'I haven't paid yet' or 'I received my refund on (date)', there is no option to refuse. If they do not reply, it will time out in the buyer's favour with a final value fee credit.

Although the correct route is of course the Unpaid Item process.

mrcol1000

After 10 days with no response from them it will close automatically and you will get your fees back.