What are my rights when dealing with the manufacturer?

batvink

I probably made a mistake from which I will learn, but would appreciate some advice form anyone who knows or has experienced this.

I bought a TV and registered the manufacturer warranty
I bought a soundbar and registered the manufacturer warranty, with the same manufacturer.

When I got a problem after 3 months, I went directly to the manufacturer via the warranty, and after 6 months they have failed to resolve the problem. The remaining offer from them is to return the television for repair (soundbar has been replaced).

If I had gone to the retailer, I could argue that I have been significantly inconvenienced (Sale of Goods Act) by 6 months of television equipment with a daily intermittent fault and that I require a stand-in TV while it is away being repaired.

Does anyone know what I can do to mitigate up to 4 weeks without the primary television? The secondary television is 19", whereas the primary is 42" so is not an adequate stop-gap, and still an inconvenience for the room where this second television currently resides.

Thanks in advance for any help.

wealdroam

batvink wrote: »

I probably made a mistake from which I will learn, but would appreciate some advice form anyone who knows or has experienced this.

I bought a TV and registered the manufacturer warranty
I bought a soundbar and registered the manufacturer warranty, with the same manufacturer.

When I got a problem after 3 months, I went directly to the manufacturer via the warranty, and after 6 months they have failed to resolve the problem. The remaining offer from them is to return the television for repair (soundbar has been replaced).

If I had gone to the retailer, I could argue that I have been significantly inconvenienced (Sale of Goods Act) by 6 months of television equipment with a daily intermittent fault and that I require a stand-in TV while it is away being repaired.

Does anyone know what I can do to mitigate up to 4 weeks without the primary television? The secondary television is 19", whereas the primary is 42" so is not an adequate stop-gap, and still an inconvenience for the room where this second television currently resides.

Thanks in advance for any help.

You have pretty much answered the question your self.

I.e. if you had sought a remedy through the seller, you could've expected a remedy without being caused an insignificant inconvenience.

As you didn't seek a remedy through the seller, the Sale of Goods Act does not apply. Think about it - no sale was made to you by the manufacturer.

batvink

Wealdroam, thank you for clarifying the situation for me, appreciated.

AJXX, yes your post does seem a little harsh. I admitted my mistake at the start of the post, I thanked people in advance at the end of my post. I asked for advice based on my actions so far, I did not moan or winge in my post.

The sound on these devices cuts out every time you change channel, pause or rewind the programme for up to 90 seconds. Thus you cannot fast forward through any adverts, the first couple of minutes of a recording or pause for a conversation without losing an additional 2 minutes of time - every time. You didn't know this at the time of your response, but I'm sure you'll appreciate that 6 months of this fault which prevents me from using my television in what is standard practise these days is a significant inconvenience.

Wig

I think we all agree that your "problems" are not significant. accept the repair and be thankful you live in a country that has consumer rights.

But those consumer rights should not be expected to cover insignificant inconveniences like the one you have had and are about to experience (when it goes away for repair).

powerful_Rogue

Come on people, be fair. How can anyone be expected to last 4 weeks with only a 19' TV!