TSB - Odd late rejection for current account

MrManager

I recently applied for a current account with TSB. The online application went well and I was already assigned an account number and sort code. I then went to the branch to provide my identity documents.

The next day I got an email from them saying "Unfortunately, after checking your details carefully, your application has not been successful."

I don't really understand why this would happen, and especially not why it would happen at this stage. My credit score is good and all the information I provided during my application matched the identity documents. And presumably they already checked my credit during the initial application, so I don't see why they would reject me only now.

Does anybody know what might be going on here? Has this happened to anyone else?

Ed-1

MrManager wrote: »

I recently applied for a current account with TSB. The online application went well and I was already assigned an account number and sort code. I then went to the branch to provide my identity documents.

The next day I got an email from them saying "Unfortunately, after checking your details carefully, your application has not been successful."

I don't really understand why this would happen, and especially not why it would happen at this stage. My credit score is good and all the information I provided during my application matched the identity documents. And presumably they already checked my credit during the initial application, so I don't see why they would reject me only now.

Does anybody know what might be going on here? Has this happened to anyone else?

Yes I've had it happen with Lloyds in the past. Also if you put student as your occupation, the online system (not telephone or branch) automatically asks for ID - it's silly. If you put employed, it doesn't (as long as it verifies you electronically).

What did you put as your occupation in the online application - was it student or homemaker for example?

When did you apply online? The online application automatically cancels after a set amount of time (something like 28 days). If you only gave them your ID the day before you got the email, the application may have cancelled rather than been declined as it normally takes 2 working days for them to post the certified copies of the ID up to their processing centre. Also the email for a decline is titled along the lines of 'we've declined your current account application' (with Lloyds anyway who use the same systems).

Try applying in branch or by phone. The outcome is often different to an online application.