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  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    In my experience, head office does not communicate directly with store assistants. Its passed down the chain of command.

    IMO its entirely possible that the assistant was "wrongly informed" by the store manager.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I don't work in retail but my understanding would be it , its the store manage that informs his/her staff of procedures in the first place. Are we to assume in this instance the store manager has deliberately trained the staff incorrectly in order to get more addresses out of customers. What would be the point of that? Would their be a target to meet on the number of addresses obtained for returns purposes?

    Doh didnt see page 2 until i replied :D
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
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