Problem with removals company

Mr.McGinty

Hi all

Sorry for the odd question

About 10months ago i used a removals company and bought some packaging only packaging no other service was required.

I gave my card details items arrived and that was the end of that or so i thought.

I checked my account by chance yesterday and noticed the sum of £190 gone to this strange website on friday, when i googled it turns out it was the removals company.

I immediatedly contacted my bank and said i didnt make this transaction as i was out of the country on a business trip, and the card they charged has been closed down ( it was one of those paid premium accounts )

I then receive an email today from this company saying due to a problem at the time we were unable to take funds so we will be doing so ( no you already have ) you will need to check your accounts and sorry for the inconvinience.

I cant actually check that far back which is a pain but assume my bank will for me.

BUT i have a couple of questions as it seems odd to me this scenario.

Are they allowed to do that without prior warning or communication especially as the card they used was closed ( i suspect thats more a bank issue )

I mean I authorised the transaction at the point of sale not 3 days ago.

any info appreciated never had anything like this happen before.

alanq

Are you saying that the company has taken an addition payment to one already made or that it has just been very tardy in collecting what was due to it?

agrinnall

You need to confirm that the payment was actually taken at the time, if necessary by ordering a statement for the relevant period if you don't have a copy already and online banking doesn't go back that far.

If you did pay then simply tell your bank to reverse the transaction and advise the removal company that they were paid in full already.

If the payment wasn't taken at the time then you still owe it (they have 5/6 years to claim it) but after 6 months they should inform you first before taking it. In this case you could again get the transaction reversed and advise the company to prepare an invoice for you so that you can make the payment at your convenience (or if it's not causing you any financial problem now just leave things as they are).