Windows 10 not responding all the time help !!!

samanthag

Hi guys,

I have windows 10 on my sony vaio laptop and the past few days everything keeps going to not responding, even doing this has taken me ages because of it not responding.

I have cleared history and cookies ect but it has made no difference at all.

When I use google chrome it doesn't happen so I know it is not my laptop.

Any ideas if there is anything I can do ?

Tia
Sammy

debitcardmayhem

http://esupport.sony.com/US/p/os10upgrade.pl

samanthag

Damn I didn't realise that I shouldn't have downloaded so now have to wait for the new drivers in October.

Fightsback

Exact model of Sony ?

samanthag

I have looked on the back of my laptop and under model it says PCG-71911M
not sure if that is correct though

Fightsback

samanthag wrote: »

I have looked on the back of my laptop and under model it says PCG-71911M
not sure if that is correct though

That equates to the model number of VPCEH3N6E, I'm assuming that you upgraded from W7 64bit ? Probably a lot of installed sony cr@apware will be causing more of an issue than drivers.

The best way to upgrade is using the keep nothing option, I know it's a pain of reinstalling your programs and settings but this gives you an effective clean slate and no carry over of potential problems of the existing install.

There isn't any exotic (or really old) hardware on that model so drivers should be OK anyway.

debitcardmayhem

samanthag wrote: »

I have looked on the back of my laptop and under model it says PCG-71911M
not sure if that is correct though

When using the Sony web site for drivers etc I believe that you will need to use the product name eg "VPCEH3N6E"

AndyPix

Hang on - But didn't you say Chrome is working fine ??

So drivers certainly aren't the issue

Are you using Internet explorer when the problems arise, or edge ?

bsod

use chrome then

samanthag

I am using edge

samanthag

and yes chrome is working fine but I don't like it