Creation Finance PPI complaint

RedcarJon

I made a complaint of PPI misspelling to Creation Financial Services and have received a letter offering a refund of premiums and interest "as a gesture of goodwill and without any admission of liability". Based on other successful claims and the amounts of premiums paid/balances/length of time PPI was in place it should have been more.
The letter quotes the Finance and Leasing Association if I am not satisfied but I do not have any more evidence, which there website says I need for them to get involved (I have already supplied a NIC certificate to Creation as proof I was not working when the PPI was sold).


Any advice on what to do next would be appreciated.

dunstonh

They say they are refunding the premiums plus interest. You seem to think they are not. So, what evidence do you have to support your point of view?

samanthag

Hi Redcar John can you let me know where you sent your complaint to please as I have had no luck finding an address ect for them.
I had ppi on an old adams card and would like to try and claim it back if poss.
Thanks very much
Sammy

amersall

RedcarJon wrote: »

I made a complaint of PPI misspelling to Creation Financial Services and have received a letter offering a refund of premiums and interest "as a gesture of goodwill and without any admission of liability". Based on other successful claims and the amounts of premiums paid/balances/length of time PPI was in place it should have been more.
The letter quotes the Finance and Leasing Association if I am not satisfied but I do not have any more evidence, which there website says I need for them to get involved (I have already supplied a NIC certificate to Creation as proof I was not working when the PPI was sold).


Any advice on what to do next would be appreciated.

What do you think you should have got back?.
Without proof you will need to accept the offer.

-taff

A gesture of goodwill doesn't mean they are upholding yuor complaint, it's what it says it is, a gesture of goodwill.

If your complaint had been upheld you would have got a refund, associated interest plus 8% simple interest redress.

If you disagree with them, you can go to the FLA [sure it's not the FOS?] but without any evidence of your own, you're reliant on them holding records.

You could send a SAR and £10 to see what records they have, or you can accept their goodwill gesture