Please help !!! Refunding pending e-cheque

benbenandme

I sold 2 theme park tickets on saturday and the buyer wants them by thursday, however his payment was showing as a pending echeque and expected date to clear was 29th August. I explained I couldn't send the tickets until it had cleared, so the buyer did another paypal payment that went through straight away and I have transferred the money to my account. He has also asked me to refund the original one as he would've paid twice. Do I do this straight away or do I have to wait for it to clear??? Sorry, I've never done this before

Hintza

Neither have I but just go to your account on PayPal and try to refund, should work ok I would have thought.

benbenandme

Thank you for the reply, I did look on there but it wasn't very clear ... it says I can refund it but as its pending I think the refund would come out of my bank account and what if then his payment didn't clear?? Surely I am just giving him money?? Sorry, I'm just not very technical with this sort of stuff!!

davetrousers

I had this a month or so ago.

What you want to do is cancel a pending echeque, but there is no 'cancel' option. SO you have to refund it. But then you think that I don't want to to actually refund anything I just want to cancel it!

I actually phoned paypal and asked them about it. You need to hit the refund button and follow the procedure and it will cancel the pending echeque. When you have done this then the echeque will show as cancelled.

It's a bit of a leap of faith!

frivolous_fay

davetrousers wrote: »

It's a bit of a leap of faith!

No kidding! Those things can bounce... did paypal say anything about what happens then?

benbenandme

Thank you !!!! Am just so wary with refunds etc! Okay, off to do it now, thanks guys! x:beer:

benbenandme

All done now ... and yep, its showing as cancelled not refundd in my paypal account :beer: Thank you so much for your help :T :T :T

angelcake

...also make sure you send them recorded!!!

soolin

angelcake wrote: »

...also make sure you send them recorded!!!

Angelcake..it's not like you to say recorded when you mean special delivery.

OP Angel is correct, you need special to guarantee next day delivery and because recorded only covers up to £34 of loss and usually excludes vouchers and tickets as well.

benbenandme

Thank you all for your help, I did send them special delivery as he paid extra and specifically requested it anyway as he wanted to be sure they would arrive in time for the visit on thursday. Thanks again, its great to know you guys here can help out when ebays "help" pages are less than useful