Hudl2 Fault/Refund/Exchange

ChrisDC

Hi Guys

I bought a Hudle2 just before Christmas for £129.99.

A few weeks ago it developed a fault. I contacted Tesco Tech Support and they arranged for the Hudl to be returned for repair. A few weeks later I received the Hudl back but when I switched it on the screen seemed to be cracked from underneath/inside. I contacted TTS again and they gave me a ref. number and told me to return the Hudl to my nearest Tesco where the item would be exchanged for a brand new one.

I did this today but when the customer service advisor was processing the transaction through the till she said to a collegue "This was £129.99, the new one is only £99. I can't give him the money back". I then asked why not? As the item was faulty and I was returning it for a new one surely I was entitled to the difference? She claimed no as the Hudl would 'never go back up'. I tried to explain that wasn't the point and that I was entitled to the full value of the item as I was in no way to blame for the fault.

Who's right guys? Am I entitled to the £30? Or are Tesco right?

I'd be grateful for your advice.

[Deleted User]

I think Tesco are correct.

Their responsibility is to put you back in the position you were in, before the unit developed the fault, which they have done.

What if the price had gone up, instead of down?

Would you have been willing/happy to pay the difference?

ChrisDC

This is what I'm saying though. They wouldn't charge me extra if it had gone up in price. So why should I lose out because it has gone down in price. What if this new one develops a fault? I will now only get £99 back instead of the £129.99 that was paid. If it had gone up in price to say £150 and I returned it as faulty they wouldn't give me the difference anyway, they would refund me what I had paid for it.

redped

ChrisDC wrote: »

... to return the Hudl to my nearest Tesco where the item would be exchanged for a brand new one ...

ChrisDC wrote: »

... As the item was faulty and I was returning it for a new one surely I was entitled to the difference?

Doesn't make sense - if they've replacing the faulty device with a brand new one, why would you also expect to get money back? You paid X for it - the fact that it now only costs Y is irrelevant if you'll have a working Hudl after the exchange.

wealdroam

Tesco are right. You handed them faulty item - the gave you a working item.

Their current selling price is nothing to do with you - unless of course you want to buy a new one now.

almillar

I bought a Hudle2 just before Christmas for £129.99

the item would be exchanged for a brand new one.

You bought it for £130. The price went down to £100

During that time, you've had it repaired or replaced.

You still have a £130 Hudl2 - no money is due!

they would refund me what I had paid for it.

Exactly!