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Eon Rep Activating online account

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r2015
r2015 Posts: 1,136 Forumite
Home Insurance Hacker! Cashback Cashier
in Energy
Hi when I try to activate my new online account it says I am already registered, (I was a previous customer).


Do I need to activate my new online account or will my old one be re-activated?
over 73 but not over the hill.

Comments

  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    Hi r2015

    Sorry you're having difficulties registering with our website. Have you entered the account number/post code and received the activation email?

    As a previous customer, are you using the same username and password as before? If you are, this will give the message you're seeing. Suggest choosing a new username.

    Also, is the new account number the same as the old one?

    Sorry for all the questions r2015. Trying to see what's happening here.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • r2015
    r2015 Posts: 1,136 Forumite
    Home Insurance Hacker! Cashback Cashier
    Suggest choosing a new username.

    That's what it was, I never noticed my browser was filling in my old user name.

    An excuse to buy a bigger monitor.
    over 73 but not over the hill.
  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    Morning r2015

    Glad it's sorted and thanks for letting me know. It's nearly the weekend and the sun is shining so why not treat yourself to a bigger monitor. :j

    Have a good day.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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