Asda Wolstanton - so bad!

dazedandconfused_123

To cut a long story short, I have (or should that be had) deliveries from Asda.com
Before I moved house I was in a postcode served by Asda Stafford and was completely satisfied with their service.
Since moving our groceries come from Asda Wolstanton. Every week the delivery has been progressively worse - a highlight was when they sent Victoria plums instead of plum tomatoes, this wasn't a substitution they just couldn't be a$$ed to read the order properly!
Every week not just a few items are missing (not substituted, completely missing) but whole bags of shopping, or like today when they didn't deliver any of the frozen food I ordered.
Not to knock the drivers at all, they are always really friendly and to be honest are fighting a
losing battle if the store staff don't back them up.

"Customer services" (central function) are about as much use as a chocolate teapot.

Come on Asda - pull your socks up!!

oldagetraveller

Unless you are an Asdaphile and Tescophobe then why not try Tesco?
For the past couple of years my weekly online orders have been from Tesco in Longton. I might have been lucky but there have never been any mistakes or items missing. Rare substitutions have been acceptable and the deliveries have always been within the chosen hour slot.
On one occasion they sent an item with a sell by on the date of delivery. I 'phoned to advise of this, not exactly complain, and was refunded immediately because usually, as the CS rep. advised, short dates are listed on the delivery note and may be rejected.