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Cannot access videos in Surveys

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Hi Techies,
I do surveys with Toluna and Ipsos etc and have never had any problems in the past accessing videos and radio sound which are part of some of the surveys.


However over the last week I have lost lots of surveys because the videos and radio sound will not play and come up with error messages eg. "Netstream not found - either url is incorrect or file is corrupt" and words to that effect.


Does anyone know how I can correct whatever has gone wrong with my Windows 7 IE 11 set up? It can't be the fault of the survey companies as it happens with all of them.
Might it be something to do with Java , flash or updates?
Has anyone else had this problem recently


Would be so grateful for any advice.

Comments

  • Have you tried right clicking on video then click on'' let plug in run'' or something like that.
  • Yes tried that but there were no options to let plug in run- only seemed to show the stages where video had been made.


    My Pictures videos and Facebook videos work as usual so do not know what is different with the Surveys type videos.
  • Sorted it but not quite sure how. I was advised to go on the IE Toos/Add ONs/Extension and Toolbars and check whether Flash Player is enabled.
    At first I thought it was not listed but if you click on the dropdown menu under show and click on 'all add ons' then it came up.
    I found it WAS enabled so I disabled it and enabled it again. Amazingly everything worked ok again. The moral is, I suppose, don't presuppose items are enabled!
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