Noddle - advice needed

njsummers

Hi all,

I was discharged from bankruptcy back in March of this year and immediately begun the process of cleaning up my credit file.

I am having a major problem with Noddle in that they won't update the Electoral Role to show my correct address.

I moved house in February and registered on the electoral register at my new address - I have confirmation of this in writing. I have forwarded this to Noddle about 3 times now and they keep saying that they'll change it but it'll just change back to my old address as they get their information from the local authority. Equifax, Experian and Call Credit have all updated their records so I don't know what to do.

Help!!!

fermi

Noddle is CallCredit. Same company, same database, albeit with up to a month time lag to Callcredit depending on when you check.

Point being should be same data on both allowing for the lag.

So you say it is correct on CallCredit, which is what any creditor would actually check, then while annoying it's not showing on Noddle, it's only you who sees the error.

If however if it's not showing on CallCredit either, then follow

http://www.callcredit.co.uk/consumer-solutions/contact-us/complaints-procedure

njsummers

It's funny you should mention Noddle and Call Credit being one in the same. I explained this to the advisor in my complaint as I couldn't understand how Call Credit could be fine but Noddle not!

I'll check Call Credit again just incase they've still got it wrong. If I complain (which I had to do before to get them to change it), can they be reported for holding incorrect personal information about me as per DPA?

Hazzinho

You sure your noodle snapshot is updated? Callcredit is the same so you will be on there for noddle ob the next monthly refresh.