deposit return private rented property

kiwi_86

Hi,

I have just moved out of my privately let accommodation a week ago, on the 31st August. The property itself is managed by lettings agents.

I have lived in the property for the best part of 2 years (17 months), and all of the flat and its upholstery is in excellent condition, bar a slight stain on the carpet.

The deposit is protected by the DPS scheme, and I logged in to my DPS account on the 4th and made a request for repayment for the full amount of my deposit. I am aware that a repayment cannot be made until the landlord/ agent has logged on and responded to my request.

I was wondering how long in other people's experiences it has taken to get their deposit back?

I was planning on leaving it another week before chasing it again. Must say it's slightly frustrating though, as I know that the landlord works on the building site right next door, and I know it would only take him a matter of 5 minutes to walk next door. So I'm really confused about what the hold up is.

I spoke to the letting agents after I moved out, and they said that they aim to have the property checked and deposit returned within 2 weeks of a tennant moving out, but that they have to wait for the landlord to 'find time' to visit the property... however they tend to be full of hot air..

It's difficult to trust them for cheese, after they increased rent lying about 'inflation in the economy' when inflation was 0% and then continually lying about the internet being fixed when it had been broken for 3 full months, and their failure to address other nuisance tennants in the building. They seem very self interested, and I certainly can't afford to wait months for the return of my deposit (since its £725).

any comments on past experience/ suggestions would be greatly appreciated.

not too many stories on only doom and gloom though please, its only been a week, so im not panicking yet, just looking for others' useful experiences/ advice, thanks!

Kiwi x

kinger101

It's too early to be posting this question, but if you do dispute any deductions with DPS, chose your words wisely. 17 months is not the best part of 2 years. And "excellent condition" and "stain" doesn't look good in the same sentence. Stick to the facts about the state of the property when you moved in and moved out, referring back to the inventory.

I suspect you'll take a hit for the stain at least.

kiwi_86

You seem really angry and I'm not quite sure how I've personally offended you?

As it happens, the stain is tiny, and in the space of 17 months can easily be described as fair wear and tear, in a flat which is indeed in excellent condition.

I think it looks like you've made some incredibly negative assumptions here.

Sorry you misinterpreted.

-taff

If you read what was witten as if it were information [which it is], not support [because this is not a forum for support], then you won't go wrong.

edwink

kiwi_86 wrote: »

any comments on past experience/ suggestions would be greatly appreciated.


just looking for others' useful experiences/ advice, thanks! Kiwi x

Hi

Kinger101 was offering you advice because that is what you asked for in your post. I really can not understand why you got angry over their post as they were trying to be helpful.

And it is no good getting angry about your deposit return just yet because it is too early, way to early. There needs to be an inventory of the property done first and when that is done you will receive your refund. This may not be in full because of the stain on the carpet. Or you may receive a full refund as they may allow this issue. Yes they do allow for wear and tear but I am not sure it covers a stain on the carpet.

It took me nearly 3 weeks to get my deposit back. I had money deducted because of dust on the living room window sill and a dirty (on the outside) landing window even though the outside windows were the landlords responsibility (with my rental anyway). So who knows if they will deduct the carpet issue with you. I had my deduction refunded in the end because it was found to be totally unfair by the agents manager.

Pixie5740

10 working days from the end of the tenancy is usually when you start chasing.

Have you been given a check out report? Was there ever a check in report?

Stains aren't fair wear and tear they are classified as damage.

kinger101

kiwi_86 wrote: »

You seem really angry and I'm not quite sure how I've personally offended you?

As it happens, the stain is tiny, and in the space of 17 months can easily be described as fair wear and tear, in a flat which is indeed in excellent condition.

I think it looks like you've made some incredibly negative assumptions here.

Sorry you misinterpreted.

Not angry. I'm just pointing out that if you do get into a dispute, avoid using self-contradictory phrases. A stain is not wear and tear. Have you tried an off-the-shelf stain removal product?