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Anyone had this in their PPI offer letter

I got an offer letter from HSBC today I just found the following paragraph odd

"As a result of my decision, it is not my intention to respond specifically to the individual issues that have been raised other than to explain how I intend resolving the matter"

I really would like to know how they reached their conclusion out of interest and they normally do give a little bit more info than this, just wondering if any one else has had this type of vague explanation

Comments

  • Jane91
    Jane91 Posts: 67 Forumite
    Debt-free and Proud!
    Hi,

    Hope you don't mind me asking, I'm waiting to hear from HSBC, how long did it take before you got your offer?

    Thank you
    [STRIKE]Debt3 £1789.07 [/STRIKE][STRIKE]Debt4 £2508.36 Debt5 £2551.69 [/STRIKE]Debt6 £7500.00 Paid in Full[/STRIKE]

    PAID DMP:j:j
    Loose Change:beer:
  • I got the letter today and their 8 weeks would have been up on Thursday, how long have you been waiting?
  • Jane91
    Jane91 Posts: 67 Forumite
    Debt-free and Proud!
    I can't exactly remember, I think it's either 5/6 or 7 weeks on Thursday since I sent my claim in, I had a letter from them on the 3rd August saying they were investigating the claim but I don't know if that means I have a claim or not?
    [STRIKE]Debt3 £1789.07 [/STRIKE][STRIKE]Debt4 £2508.36 Debt5 £2551.69 [/STRIKE]Debt6 £7500.00 Paid in Full[/STRIKE]

    PAID DMP:j:j
    Loose Change:beer:
  • That just means they are doing their investigation to see if you were miss sold, hopefully you will hear soon
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