Gumtree buyer pulling out of sale

wealdroam

shaun_from_Africa wrote: »

It's not only motorised vehicles that are excluded as caravans and boats also are not covered.
Another couple of reasons why the dispute should go in the OP's favour if Paypal are doing their job properly is that only payments for the full selling price of goods are covered (deposits are excluded from protection) and goods that to be collected are also excluded.

However, Paypal often seem to make it up as they go so anything could happen.

Thanks for the clarification.

I got my information from here where it says under Buyer Protection:

Items Not Covered
Items like real estate, motorised vehicles (of any kind), custom-made items, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies or eBay’s policies, anything you buy in person, or money transfers to friends or family.

I can see now that that does not agree with their User Agreement.

enfield_freddy

was the payment made as a "gift" , or for goods/services

ZootHornRollo

I guess I just chalk this one up to experience.

What is the point in taking a deposit to secure an item if you have to give it back at a buyers whim when they simply change their minds?

Thanks guys.

ZootHornRollo

enfield_freddy wrote: »

was the payment made as a "gift" , or for goods/services

For goods.

soolin

BlueEyedGirl wrote: »

I really should read them, especially being an eBay seller!

There's actually not a lot to read for the basics (although a look on the postage sticky thread on the ebay board is always useful).

basically on the top of your paypal email where it tells you that you have received funds it says:

This item is eligible for Seller Protection.
Don't forget to:

Send the item to the delivery address below within 7 days.
Please note: items delivered in person or to a different address are not covered by Seller Protection.
Use a trackable proof of delivery.

Find out more about Seller Protection

Or if you look on the payment in your paypal account it says basically the same thing- reminding sellers that tracking to the 'OK to send' address is required within 7 days to have seller protection.

the_lunatic_is_in_my_head

wealdroam wrote: »

Thanks for the clarification.

I got my information from here where it says under Buyer Protection:

I can see now that that does not agree with their User Agreement.

That's the US agreement, the UK agreement is here and says (as Shaun noted):

https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full#13

Your purchase is an eligible purchase ... except for purchases of the following :

1. vehicles (including, without limitation, motor vehicles, motorcycles, caravans, aircraft and boats);

also:

1. in one instalment only. Purchases paid for in multiple instalments – like a deposit followed by a final payment – are not eligible.

arcon5

ZootHornRollo wrote: »

I guess I just chalk this one up to experience.

What is the point in taking a deposit to secure an item if you have to give it back at a buyers whim when they simply change their minds?

Thanks guys.

You technically don't. A deposit amount should be a pre-estimate of losses in case of breach of contract. Although most of the time it's not a deposit, but a pre-payment.