Plusnet I am not happy at all

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I wish to maintain this complaint and still require a MANAGER to ring me ASAP this complaint will not disappear by an email hoping I will not reply. When I opened my account with the original operator I was given the option of either normal broadband or fibre optic, I asked for the normal service to see if the speeds would be sufficient. I asked and paid for a 12 month contract (£2.50) per month, with the strict understanding I could opt for the fibre should the promised speeds of Plusnet not be attained due to my location. The second (when I asked for the Fibre option) operator a Mr Pickup denied me this, and said the contract would have to be extended to a 2 year contract then changed this to an 18 month contract after I explained to original deal. I left BT because of an advert you placed in the media (Money Savings Expert) that promised "we would be happy" with your service, well I am not and will tell the world of my service from you up to date. This service to date consists of being promised Plusnet on the 1st of September, I rang (waited for 20 mins to get through, I was told by the Provision Team there was a problem so the equipment would not be delivered till the 3rd. The 3rd day came without any delivery, I rang again, waited 40 mins to get an operator, I was told a manager Laura would ring me back, she did not, I rang again and got cut off, Nick from the technical team rang me to say Laura would not speak to me, so a Manager called Rob would ring later within 2 to 4 hours. Rob rang and was as disgusted as I was with the service of Plusnet; he gave me 3 months free Phone and broadband to make up for the disgust I feel, which was not sufficient, but I really needed to get on line. I received the equipment on the 4th September and fitted it up as the book describes, it did not work. I again phoned with a 23 minute long wait and eventually spoke to technical who said the line was not switched on "sorry" he switched it on and we had broadband in 10 hours, this is a 5 day waiting time. I will contact BT to go back to them within the 28 day window, but need to carry on with this official complaint to Plusnet to ensure I explain to all who read the Martin Lewis web (where I first heard of Plusnet) to ensure you all do not fall for the Plusnet false promises and terrible service by adding this to the review page. I again asked (with this email on their portal) to Please, Please get a Manager to ring me, and please ask him to read the above before he does.