RMG (management) properties

enfield_freddy

following on from the ANPR ltd thread further down , it seems that RMG are going "la-la-la" when challenged as to why they are using a non accredited company.


on there website they clearly state


""From 2015 flat owners who use ARMA-Q accredited agents to manage their property will be guaranteed a number of safeguards including: • Higher professional standards and levels of customer care • A transparent and open service • Access to an independent regulatory panel

To achieve accreditation, managing agents must demonstrate that they comply with over 160 rigorous industry standards. It's the first time such measures have been introduced for agents in England and Wales, where there are an estimated five million leasehold properties."


ANPR are not a member of a recognised ATA , therefore do not comply with your terms, as they cannot offer Access to an independent regulatory panel

but still the la-la-la

if you live in a RMG managed property , and shudder the thought of them bringing ANPR ltd to your location , please contact RMG , and complain , the more complaints the better




T:
F:
E:
W:
0345 002 4444
0345 002 4455
[EMAIL="CustomerService@rmg.gb.com"]CustomerService@rmg.gb.com[/EMAIL]
www.rmgltd.co.uk

The_Deep

Their five stage complaints system, culminating in the Ombudsman, seems to be pretty robust.


http://rmgltd.co.uk/business/complaints-handling.htm

enfield_freddy

however that would only apply IF you were a tenant , in the other ANPR Ltd case , the OP was a prospective client viewing the property with permission to view


to quote there words


"Our Complaints Procedure is open to anyone, who receives or requests a service from the Residential Management Group Ltd, including Landlords, Tenants, Leaseholders and staff from other businesses that we deal with."

bazster

You could easily argue that the OP in question received a service (parking) from RMG.

enfield_freddy

I fear the ombudsman service may be receiving a few complaints ,



possibly enough to pick up on this and act

enfield_freddy

we the ombudsman service , the one that is shown on there website , have replied


COMPLAINT ABOUT YOUR SERVICE PROVIDER
Thank you for your email received on 7 September 2015.
We can only look at complaints about residential property companies that participate in our
service. These include chartered surveying firms, estate agents, managing agents and letting
agents. The firm is not one of our participating companies and therefore we cannot look at your
complaint.
You may want to contact the Citizens Advice consumer service which provides free, confidential
and impartial advice on consumer issues; it may also refer you to Trading Standards. You can
visit https://www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 03454 04 05 06.
For more information about Ombudsman Services visit our website
www.ombudsman-services.org
Yours sincerely
Phillipa Drake
Enquiry Officer

bazster

enfield_freddy wrote: »

we the ombudsman service , the one that is shown on there website , have replied


COMPLAINT ABOUT YOUR SERVICE PROVIDER
Thank you for your email received on 7 September 2015.
We can only look at complaints about residential property companies that participate in our
service. These include chartered surveying firms, estate agents, managing agents and letting
agents. The firm is not one of our participating companies and therefore we cannot look at your
complaint.
You may want to contact the Citizens Advice consumer service which provides free, confidential
and impartial advice on consumer issues; it may also refer you to Trading Standards. You can
visit https://www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 03454 04 05 06.
For more information about Ombudsman Services visit our website
www.ombudsman-services.org
Yours sincerely
Phillipa Drake
Enquiry Officer

You may want to have another go at them: Residential Management Group Ltd. is listed on their website as a member.