How do you get to speak to a human at A+L

TomsMom

I want to close my Online Saver with A+L. In the FAQs it says to close the account ring 0870 ...... (can't close it online). Well, I found an 0800 number on another thread which got me through to the credit card dept, asked to be transferred - no problem.

Got put through to a recorded message, press 1 for this, 2 for that, etc. Asked for ID number - put it in. Asked for PIN - put it in. Got through to another recorded message asking me which ISA I wanted to deal with I no longer have an ISA with them, I closed that at the branch earlier this year. No mention of my Online Saver in the message. I went through this rigmarole twice and still got the same.

I remember going through this farce earlier this year when we wanted to change our current account from joint names to my sole name. Nearly drove me nuts, ended up going to the branch using their phone and got so frustrated that I told the girl, as politely as I could, that nice enough the call centre staff are I thought their telephone system stunk.

Now, before I tear my hair out all I want to do is tell a human being I want to close the account. Does anyone know how I can do this without going through all these recorded messages?

Thanks.

YorkshireBoy

Can't you just 'fail security' (on the current account option) and hold on for an advisor who could then transfer you to the correct department?

Alternatively, give Group Customer Relations a ring in the morning on 0116 200 4444.

TomsMom

I did actually fail security the first time and it just repeated and repeated about putting your numbers in, that's why I put them in again. I was hoping a human would appear but no such luck.

Thanks for the Customer Relations number, I'll give that a ring tomorrow and ask them not to transfer me to a recorded message.

When this happened last time I kept being passed from one person to another and in the end I told the last person that I didn't want to be transferred again and if I was then my husband and I would close all my accounts with them including our business account. It worked that time, I just want to get to the human voice stage this time ..............

YorkshireBoy

TomsMom wrote: »

I did actually fail security the first time and it just repeated and repeated about putting your numbers in, that's why I put them in again. I was hoping a human would appear but no such luck.

From memory, you have to make 3 attempts before you're passed to a human. It's best not to enter anything and wait.

It's very strange though that there's no online saver option (I've just tried), because it was definitely there when I closed my account earlier this year.