Co Op hold onto money when you leave.

zaax

Yours messing about, just go down the complaints processes

Cgd123

Just got this through from the CO OP.

As I am sure you will have noticed, there has been a delay in issuing you with your final Co-operative Energy bill. The delay has been caused by a problem that we have had with our new computer system, which has impacted your account. Despite our best efforts, it has taken too long to track the fault down, but our IT team have now identified the problem and a fix is being prepared.

What does this mean?
This means the closing balance on your account has not yet been calculated. This has not affected your switch to your new supplier.

What happens next?
There is no immediate action for you to take. If you are in credit when your closing account balance is calculated, we will refund you automatically to your bank account 14 days after your bill has been produced. If your direct debit instruction is no longer valid, we will send this out by cheque. If you are in debt when the closing balance is calculated, we will automatically collect your final payment from your bank account 14 days after your bill has been produced provided your direct debit instruction is still valid.

When will I receive my next bill?
We hope to be able to issue your final bill no later than 29/10/2015.

When your bill arrives, if you do find that you have difficulty with the amount that will be taken from your account, please contact us immediately on 0800 954 0693 and we’ll help to work something out.

We are sorry for any inconvenience this has caused and thank you for your patience and understanding.

Yours sincerely

Andy Springall
Head of Customer Experience
Co-operative Energy

This is an absolute joke.
How can this even be allowed?
I couldn't hold on to their money from June until November and get away with it.
It goes to show just how little regard they have for the regulator that they do things like this and are able to get away with it.

I am never switching again, this whole switching thing is a nightmare.

System

Cgd123 wrote: »

I am never switching again, this whole switching thing is a nightmare.

If you don't switch, then the suppliers will have won. Report the supplier to Ofgem at consumeraffairs@ofgem.gov.uk. Don't use the word complaint. The report goes on to the file. When the file is big enough, Ofgem will investigate and possibly fine the supplier.

naedanger

Cgd123 wrote: »

Just got this through from the CO OP.



This is an absolute joke.
How can this even be allowed?
I couldn't hold on to their money from June until November and get away with it.
It goes to show just how little regard they have for the regulator that they do things like this and are able to get away with it.

I am never switching again, this whole switching thing is a nightmare.

If you first complained to the co-op over 8 weeks ago then you should now take your complaint to the energy ombudsman and, as part of your complaint, demand compensation for the trouble the co-op's failures have caused you.

http://www.ombudsman-services.org/complain-now-energy.html